Adding Email Template to Send Email Action

dd31
Kilo Guru

‎11-21-2025 02:05 AM

Hi team,

Is there any way to add an email template to a Send Email action that’s part of a read-only OOB flow in ServiceNow? I’m unable to modify that flow, so looking for possible options.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎11-21-2025 02:06 AM

Hi @dd31 

 

Any screenshot you are referring?

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dd31
Kilo Guru
In response to Dr Atul G- LNG

‎11-21-2025 02:14 AM

dd31_0-1763720028369.png

 

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Ankur Bawiskar
Tera Patron
Tera Patron

‎11-21-2025 02:23 AM

@dd31 

if it's read-only OOTB flow then you can edit it.

which flow is that?

share name and is that part of some spoke, custom app?

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Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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dd31
Kilo Guru
In response to Ankur Bawiskar

‎11-21-2025 02:27 AM - edited ‎11-21-2025 02:28 AM

Flow: Order Client Software

Application: Client Software Distribution 2.0

Is there any way we can handle this? I was considering stopping the email once the record is inserted into the sys_email table and then sending a separate email using a template — but that doesn’t seem like a good practice. Another option I thought of was cloning the flow, but then I might miss out on new enhancements that come with future releases, and I don’t want that.

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