Adding Email Template to Send Email Action

dd31 · 40m ago

Hi team,

Is there any way to add an email template to a Send Email action that’s part of a read-only OOB flow in ServiceNow? I’m unable to modify that flow, so looking for possible options.

Dr Atul G- LNG · 39m ago

Hi @dd31

Any screenshot you are referring?

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dd31 · 31m ago

Ankur Bawiskar · 22m ago

@dd31

if it's read-only OOTB flow then you can edit it.

which flow is that?

share name and is that part of some spoke, custom app?

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Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

dd31 · 18m ago

Flow: Order Client Software

Application: Client Software Distribution 2.0

Is there any way we can handle this? I was considering stopping the email once the record is inserted into the sys_email table and then sending a separate email using a template — but that doesn’t seem like a good practice. Another option I thought of was cloning the flow, but then I might miss out on new enhancements that come with future releases, and I don’t want that.