Adding Email Template to Send Email Action

[dd31]

Hi team,

Is there any way to add an email template to a Send Email action that’s part of a read-only OOB flow in ServiceNow? I’m unable to modify that flow, so looking for possible options.

[Ankur Bawiskar]

@dd31 

that's correct.

Even if you clone the OOTB flow will still trigger the email.

best is to stop via Before insert BR

Then have your own logic to trigger email

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Ankur Bawiskar]

@dd31 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[dd31]

I’ve raised a HI case to get further guidance because I know this issue has come up before. ServiceNow should ideally provide a way for to use templates in OOB read only flows when calling Send Email action. I’ll wait for their response and update the post accordingly.