Adding error message and stop form submission.

[Anand Joshi]

Hello Everyone,

I have a task where I need to show error message WHEN user tries to update an incident's state to resolved and there is an incident task whose state is open. Can someone guide me for this. 

Regards,

Anand.

[Shubham Tipnis · Accepted solution]

Hi Anand,

You need to create a Before Update BR for this on incident table.

Action: State To Resolved or Closed

Script:

(function executeRule(current, previous /*null when async*/) {

var gr = new GlideRecord('incident_task);
gr.addQuery('active','true');
gr.addQuery('state',1); // you may want to use this if you need to check other states like Pending etc. (('state', 'NOT IN', '3,4,7');)
gr.addQuery('incident',current.sys_id);
gr.query();
if (gr.next()) {
gs.addErrorMessage('Please close the incident task(s) before resolving the incident');
current.setAbortAction(true);
}

})(current, previous);

Please mark correct/helpful if applicable.

Regards,

Shubham