Adding Image or Formatted Text to the 'Help Text' field on a Catalog Variable

[Eluther]

On a Catalog Variable you can display a help tag and corresponding help text that the person can view for 'More Information' on the Catalog Item form. Currently this appears to just be a plain text field....is there a way to add formatted text or even an image to this field so when the person clicks the 'More Information' link the image or formatted text will appear?

[balaji_charapal]

Eactly same requirment i got today i followed the above steps and try but no luck

Go to system_properties --- >       'glide.ui.escape_text' to false

Created UI page having one image (i tried ui page it is showing image )

Unfortunatly it is not working.

[matthew_magee1]

Just installed Eureka. Thankfully Eureka takes care of this problem. You can use HTML tags, which allow links and text formatting AND you can create <img> tags that reference images! Thanks Eureka!!

[Henry Brown]

Which version of Eureka are you using?

Is the property 'glide.ui.escape_text' still set to true?

[matthew_magee1]

Hey Henry, see this post:

Inserting Links Into Help Text

[Lisa_Wiegmann]

I was looking for a way to format the Help text field and came across the following advice.

"The help text boxes can be formatted with straight html.   You can insert line breaks, lists, etc. just by adding the correct html code.   If you're not an html expert you can use the html editor in a knowledge article to create the look you want and then copy the code".

Show/Hide Service Catalog Variable Help Text - ServiceNow Guru

I tried it and it worked great.