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12-10-2024 10:32 PM
I would like to add the ability to include meta tags to Knowledge Articles . As an end-user, I am looking for a more intuitive search functionality that allows users to easily find the relevant Knowledge Articles using their own terminology.
In Instance, there are many Knowledge Bases containing a large number of Knowledge Articles. I want to enhance the search by using meta tags in the articles.
How can I implement and write the meta tags for each Knowledge Article? What is the best approach to make these meta tags searchable so that users can find articles based on their own search terms?
Any guidance or best practices would be greatly appreciated. Thank you!
Solved! Go to Solution.
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12-10-2024 10:55 PM
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12-10-2024 10:55 PM
Hi @Service now11 ,
Please follow this article :https://www.servicenow.com/community/now-platform-blog/using-meta-tags-in-knowledge-base-articles-to...
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12-12-2024 02:07 AM
Hi,
Meta tags are not working. I used commas and underscores in the passage. What is the correct procedure for creating meta tags to display in the search results of the portal?
