Adding multiple affected CIs to a Change Record

spollock
Tera Contributor

When we try to add multiple affected CI's from different pages to the change record it only populates the CIs selected from the last page.   Could not find if this is a known issue.

5 REPLIES 5

Aditya Telideva
ServiceNow Employee
ServiceNow Employee

Which version of SNOW are you using?


Try


a 'Copy Change' UI action so the admins could reuse the latest change. If they needed to add a CI or change something, they could then use the newer change request to copy the next one.



For those using a template, how do you populate the affected CI related list via the template?



Note that Geneva introduces a new 'Copy Change' UI action.


Thanks,


Adtya telidevara