New Field not appearing in Column List Options

byronwilkinson
ServiceNow Employee
ServiceNow Employee

For Standard Change Template creation Ive created a new field via Number Maintenance so each template has a unique sequential number. Ive then added this new field to the Standard Change request form after dot walking through 'Standard Change Template Version>>Template>>Template Name' ("Template Name" is the name of the new field - it was "Name" until I amended the label). So it appears on the form as expected. Below is the dictionary info:

Table

change_request

Field

std_change_producer_version

Type

reference

Reference

std_change_producer_version

Max Length

32

However, when I view the Change Request column lists and go to add this new field as a column, it does not appear as an option. Im assuming this is due to the way that the field was created. But I wanted to see if anyone had ever come across this before and dealt with it?

Thanks

2 REPLIES 2

Pradeep Sharma
ServiceNow Employee
ServiceNow Employee

Hello Byron,



Please check for the active checkbox in the dictionary of the field which is not visible and make sure it is set to true.


Yes its always been True. We've had to create a replica field and use a Business Rule to copy the Template Name field entry across, so that it can be displayed in the list view after adding the new standard field as a column. The issue I now have is that for some reason, despite the Business Rule working and the two fields in the form both display the value, when looking at the list view the value is NOT showing. It works OK in my developer instance, but not in a customer dev instance