System User option on user account

alliej428 · ‎09-28-2017

Does anyone know what the 'system user' checkbox does on the user account form? I recently created a new account for one of our internal email addresses, so it would show up as HR instead of 'guest'. We currently have another account set up like this, and the system user box is checked, so I mirrored the new account after this one. However, now no emails from this HR email address are making it into ServiceNow and I suspect it has something to do with this system user box being checked. I can't find any information on what exactly this does, or how it works, so I'm wondering if I'm missing something? Any suggestions would be very helpful!!

Thank you!

Chuck Tomasi · ‎09-28-2017

Thanks. The u_ prefix indicates it is not an OOB field and that your consulting partner created it, but for what - I don't know. Best practice would have been to use the description or comment field on that dictionary entry to leave some clues behind, but few developers do that, much to the frustration of those who follow. Hindsight is always 20/20, right?

If you cannot find any trace of who created it, you'll have to start looking around the system (business rules, script includes, REST integrations, UI actions, etc.) to see if you can find any trace of u_system_user.

The code search feature in Studio may lend some speed to this research.

Using Code Search to make developing on the platform easier

View solution in original post

Chuck Tomasi · ‎09-28-2017

What table are you seeing this on Jamie? I don't see it OOB on sys_user.

alliej428 · ‎09-28-2017

This is what I'm looking at. This particular account was created by one of our consulting partners before I was a part of SN, so I'm not sure if there's additional configuration that needs to be done.

Chuck Tomasi · ‎09-28-2017

Can you do me a favor and right-click on that field and select Show (system user field name)? I'd like to see what the popup info says about it.

Example:

Resulting popup

alliej428 · ‎09-28-2017

This is what pops up: