Resolved! Need to get count of referenced field
Hello, I have requirement to create a field in a table that counts how many times checkbox is checked in field from another table. What is the best way to achieve this?
Forum Posts
Duplicate Incidents Created from Email Channel - Root Cause and Solution
Hello Community,I am experiencing an issue in my prodution incstance in ServiceNow where duplicate incidents are being created from emails received through the email channel. Here's the scenario:An email is sent to the ServiceNow instance to create a...
OutLook Actionable Messages updating the existing emails
Hello Everyone, I have a requirement, where we customized the existing change approval OAM definition to send list of approvers and their current states when we click on request for approval button. Now business is checking, if a user approves that ...
Worknotes getting update twice
Hi All, I have requirement to set work notes of related list entry numbers when record is inserted. I created before insert business rule which is working fine sets value of count and worknotes. But when I made first update to record worknotes comes ...
Resolved! RITM/SCTASK SLA's and reporting
Challenges:RITM's breaching SLA despite SCTASK being put into "PENDING" status.Unable to find or report on SCTASK SLA performanceBackground:Our team gets requests to complete reports/metrics/dashboards in ServiceNow.Customers opens an REQ from the em...
Survey to assignees
Is it possible to set up a survey to go to the assignee in a group vs the requestor? Is it possible to have the survey to be sent upon assignment or just after closure/resolution?
Chat notifications not working for users when in other tab
Hi,Connect chat notifications are not working for users when they are in other tab. When the user is using ServiceNow then the notifications are working. Any help on this?Thanks
Notification creation Task
add a hard time to find a soloution for this problem, I would be happy for a solution.this is my problem:Create a notification (the content of the notification will be described below) that is sent to the supporter of an open task (Assigned to of the...
Mandatory confirmation on attachments
Hi All I have a requirement I need assistance with "Mandatory confirmation on attachments for Implementation Plan, Test Evidence, Business Approval Pre and Post Implementation on all Changes" what could be the best way to create this confirmation? U...
Resolved! Sys id returned but record does not exist
I have a strange behaviour when trying to create a record: everything seems to work fine but the record is not actually created, though insert() method returns a sys id. How can I find what's happening?This is the code var taskGr = new GlideRecord('w...
Resolved! Change the colour of button , after clicking it should be different colour
Hi All,HTML Code:<div id="buttonContainer" style="display: flex; gap:15px; " ><div ng-repeat="key in data.inc"><button class="btn btn-primary" ng-click="c.selectCategory(key)" ng-class="key.button?'clicked-button':'clicked-button2'"> {{key.name}}</bu...
Resolved! How do I write holiday schedules from API results via script?
I have a working Scheduled Job calling a Script Include which in turn access a REST Message to Google Calendar and successfully retrieves a JSON response containing the dates of U.K. Bank Holidays. I want to be able to write a script which adds the r...
How to create fields automatically on UI page
How to create fields automatically on UI page
Is it possible to delete journal entries, audits and attachments for entire table records?
Hello experts, We need to delete journal entries, audits and attachments from sys_journal_field, sys_audit and sys_attachment tables for the entire table worth of records. Deleting records from table doesn't delete journal entries and audits. Is this...
How to create secure access link
Hi Team, I am working on one integration where i need to send PIN number to user via email -However I dont want that PIN to be visible in ServiceNow on task its only user who can access the link .Is this configuration possible ?? Any other way to...
| User | Count |
|---|---|
| 42 | |
| 17 | |
| 9 | |
| 9 | |
| 9 |
