Dear all, Screenshot #1 shows a preview of a notification shown in screenshot #2. I need to remove the highlighted user's name revealed by "Additional comments (Customer visible)" field. Please help me on how to remove it.. Screenshot #1 Screens...
Is there a way to have a variable List Collector with the glide_list attribute expanded / unlocked by default?
Hi All, I want to know how Upgradation project goes on and use of ATF in upgradation . I am also studying articles related to it but sometime i am not able to connect the dots and lots of doubts coming to my mind. If anyone explain step by step how u...
Hi What challenges have you faced while developing an ITSM system??
Criei um item de catalogo usando o Catalog Builder. Usei normalmente e em determinado momento do desenvolvimento do aplicativo, não sei o que fiz que no Catalog Item ficou com uma bolinha vermelha Active=true e Publish; e duplicou a arquivo com um s...
Hello Community,I need to get all the values of the Variable editor of the RITM, which I am able to get using variable pool object.But, the values are backend values, i.e., the backend value of choices, or the sys_id of the reference fields of the Ca...
We had SAM Pro installed on our instance but I look in Plugins as an administrator, I do not find: com.snc.samp All of the SAM functionality is available, so I should I be looking for a different plugin name?
Hello All, We have a requirement where we have to validate the attachment name in service portal before catalog item name submission. Example:The attachment name should be "variance access form.xlsx", if user is trying to attach some other attachmen...
Hi All...Recently I configured KB form, where I put 'Activities' field & 'Work notes' field under a custom tab called 'Notes'. My issue is when I create a new article, 'Notes' tab capturing & showing all activities of the article (like workflow statu...
Hi, I am trying to help in Spain to the affected people by DANA (In Valencia we are experiencing difficult times because of a DANA that has destroyed entire towns) I try to create a public survey in which attachments can be added, but when publishing...
For my catalog item i have two variablesRequester (Read only)Requested for Both are auto populated with the logged in user, but Requested For can be changed to any other user.this is done with 'javascript:gs.getUserID();' for the Default value ...
Created two Date/time fields in format DD:MM:YYYY HH:mm:ssEnd date(DD:MM:YYYY HH:mm:ss) can not be earlier than Start date(DD:MM:YYYY HH:mm:ss)?? Can anyone give script for this?
Hi, In the below related list approvers tab is there. in that tab approver records are there so i need to set approved where requested is available. I need to add test step for that so please guide which step i need use. 1. Related List2. File value...
An x user though having itil role not able to see option to change between views for that matter he is getting catalog view in UAT but in Dev he is able to see. I have seen any role difference but they were same. What makes X stopping to switch betw...
Dear Team, I have a requirement to integrate the Service Now with OP manager for Event management. In this case all the event data will be pulled by Service Now using the MID server. Please suggest is there any connector available to achieve this fun...
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