related the Kb article template
How can we find out which template they have used in the knowledge article? in the list view or anyother way where we can find it out which template they have used
Forum Posts
Resolved! Agent workspace make all fields read only if state is work in progress
Hi All, We would like to make all fields read only on the agent workspace. I manage it with a ui policy, but it does not work for the related list. What I did: But on the related list, all fields are editable and not read only: Can you help? T...
ATF(Automated Test Framework) - Execute a Schedule Job
Hi, I am trying to execute a schedule job in ATF through below Test Steps -1. Record Query on table - Scheduled Job [sysauto]2. Open an existing record in table - Scheduled Script Execution [sysauto_script]3. Click a UI Action 'Execute Now' in table ...
Resolved! Variable Attribute? Subcategories on the incident form
Hello Community, I am implementing subcategories for my incident records. I got all the dependencies mapped and it all works great but only on the backend. On the actual incident form itself I want the 'subcategory' field to only display choices base...
Resolved! Is there a way to link one or more specific knowledge articles to an incident/task based on the CI that is selected?
Is there a way to link one or more specific knowledge articles to an incident/task based on the CI that is selected?
Delete a user
I want to delete a user account but im getting an error saying Deleting Chris Coveyduck is not allowed because it is referenced in record Scheduled execution of HSBC Sitecore Incidents within the Scheduled Job table. can anyone help me how to delete ...
SFTP STEP - Flow Action Query
I am trying to fetch files from SFTP Server (via Mid Server) and attach them to a particular Data Source in ServiceNow. I am using the "SFTP Step - Copy Files to this Instance" https://www.servicenow.com/docs/bundle/xanadu-build-workflows/page/admini...
Which Application is available to all users in Servicenow >?
Which Application is available to all users in Servicenow >?
Cascade Varibale in order guide
Hello Everyone,can anyone explain to me what is cascade variable and how it is used in order guide ?
Predictive Intelligence Similarity Framework/Solution
I want to find Duplicate/Similar type Incident from all open (i.e. Active = True) incidents. I've created a Similarity Definition.I've attached a screenshot also. I've set the threshold Value at 75.Now I want, if I raise a incident, it would check an...
How many catlog task are to many
Hello Community, I have a business unit that wants to add anywhere from 25 to 60 catalog task to their REQuest when their assignment group is assigned a REQuest, When I look at this the "task" lits read more like a checklist. they have these "task" b...
Scoring mechanism on problem task form similar to risk assessment on change request
Hi All, We have a story about scoring mechanism on the problem task form. Requirement is: User clicks on a related link and form opens up on the problem task form similar to Risk Assessment in Change Management. User provides his input to various que...
Resolved! How can we move bulk of Problem records from One instance to another instance like dev1234 to dev 5678?
Hi All, How can we move bulk of Problem records from One instance to another instance like dev1234 to dev 5678? Note: Only one time i need to move those records. Please Assist me on this.
Resolved! How can I add an email option to the three dots on Standard Change proposal template?
Other change requests hav the option to email from the ticket but templates do not. How can I change this?
Dynamic Flow Designer to Add User to Multiple AD Roles/Groups Based on Environment Selection
Need to create a dynamic flow to add the user into the selected multiple roles/groups into AD. Selected each role was a separate checkbox variable which was created in the service catalog. The flow should work in a way that there will be one variable...
