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Adding new fields to look at in global search

andersba
Giga Contributor

Is there a way to add a field to the global search that is not being indexed? Specifically, I added a search group for the HR application, but the Description field does not appear to be searched. Short desc, caller, etc etc all work as expected.

2 REPLIES 2

CapaJ
ServiceNow Employee

If it's a text field, it should be indexed (and searchable) unless intentionally excluded. If it's not, something's wrong. Since the HR table is a task extension, it should just work. This may warrant an Incident with Customer Support, to see if there's a known issue that might be affecting you.


andersba
Giga Contributor

Thanks, I will put in a question about it.