Adding new fields to look at in global search

andersba
Giga Contributor

‎08-17-2012 07:47 AM

Is there a way to add a field to the global search that is not being indexed? Specifically, I added a search group for the HR application, but the Description field does not appear to be searched. Short desc, caller, etc etc all work as expected.

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CapaJC
ServiceNow Employee
ServiceNow Employee

‎08-17-2012 07:59 AM

If it's a text field, it should be indexed (and searchable) unless intentionally excluded. If it's not, something's wrong. Since the HR table is a task extension, it should just work. This may warrant an Incident with Customer Support, to see if there's a known issue that might be affecting you.


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andersba
Giga Contributor
In response to CapaJC

‎08-17-2012 08:16 AM

Thanks, I will put in a question about it.


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