ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

SLA to be attached to Change Management

Hello Members, I have a requirement to attach SLAs to Change records to measure if the given change was performed withing the planned start and end time or not (if actual start time of change and actual end times are within planned start and planned ...

Mihai5 by Kilo Contributor
  • 6271 Views
  • 5 replies
  • 3 helpfuls

How to hide OOB dashboards from Platform Analytics

Hi Everybody, In Platform Analytics, I see some out-of-the-box dashboards that I don’t want users to see.When I check the table pa_dashboard.list, I can open the dashboard records. However, in some of the record forms I can see this message appearing...

SNOW_22_0-1757417960567.png
SNOW_22 by Tera Contributor
  • 297 Views
  • 6 replies
  • 1 helpfuls

Resolved! Attachment variable - Service Catalog

Hi All, I am having a attachment variable in a catalog item. The maximum limit of the attachment should be 20 mb. Can anyone please let me now how to achieve this? Thanks, Vinu

Vinu1 by Tera Expert
  • 4060 Views
  • 4 replies
  • 3 helpfuls

ITIL 87

An IT manager is responsible for the Network and Hardware assignment groups, each group contains 5team members. These team members are working on many tasks, but the manager cannot see any taskson the Service Desk > My Groups Work list. What could ex...

Ashok  kumar by Tera Contributor
  • 4222 Views
  • 7 replies
  • 10 helpfuls

How RITM getting attached to ReQ

Hi,Once Request approved the RITM getting attached automatically. What is OOB workflow or script doing these functions. Can anyone let me know.

I want to write the dynamic filter

In the incident table I created one field "PR" reference to the Problem table. And in the problem table already one company code filed is available. In the Core Company table also I have created one company code field. Now in the module for incident ...

How to add the message on the particular page of portal

Hi, I created one Announcement for show the info message as in red colour in the employee center portal. it's visible at the top of entire portal. But I want to make it only visible for particular catalog item page. How can we achieve it, can someone...

Resolved! Hiding fields on portal using Client Script

Good day!I created a catalog client script that hide fields if the requested for is member of a group and selected specific request type. It works on the portal, but an issue encountered while changing the requested for field. Can someone know how to...

AndriaLynG by Tera Contributor
  • 957 Views
  • 16 replies
  • 2 helpfuls