I am unable to open the flow when retrieving to the test instance from Dev. The error says 'Your flow cannot be found. Flow sys_id:n'We work on three languages: English, Norwegian and Swedish. The flow is only accessible when the language is 'Norwegi...
Issue with ServiceNow service catalog displaying multiple duplicate entries
Hi Community, Our production instance was upgraded to newer version , now the users want the dashboards needs to come automatically in homepage when login into ServiceNow instance , how to achieve it. Current view :They need in dashboard view how it...
Hi Community!As per the functionality, an Internal user should be able to create a case. When I impersonate as internal user or customer agent, when I select the account, I should get all the active sold products in the popup window. Instead of getti...
In Recommended Actions / Service Operations Workspace, I am using the OOB Guidance "Attach and share article".I can see OOB actions:AttachAttach and add link in commentAdd link in worknoteI want the popup and action behind "Attach and add link in com...
Activity tab of Interaction is in light orange color on Prod but not on Test What could be the reasons for this?.Please suggest. Spoiler
Hi Team,I want to validate the .csv file header that is attached to the Attachment type catalog variable, this validation can be on change or while submitting. I want to check for specific header columns that must be present (eg., First name, Last na...
Hi , I need to create a playbook with 2 scenarios. Lets say-1.Subflow Requirement- Submit a catalog Item via a subflow and make user to submit one field called test1.Once user fill the field details in requestor form fields, resolve the RITM.2. Subfl...
I am looking for the best practice / recommended approach to restrict or remove the "Bold" text option and bold styling from HTML fields on a form.Specifically, I want to address two main requirements:1. Toolbar Restriction: Prevent users from applyi...
Hi Community , Can you please let me know the exact character limit for these variable types? @Ankur Bawiskar 1 . Multi Line Text 2. Wide Single Line Text Regards,Tulasi.
Hello, our team has created a custom group / app for HR that allows them to create tickets etc.Its designed so the HR person can reply to the person from the incident and then the user can reply back, works like the incident table for all intents, bu...
Title:Restrict visibility of a specific Catalog Item's RITM and SCTASK to only two groupsDescription:Hi everyone,I'm working on a requirement where only the RITMs and SCTASKs created from a specific Catalog Item (Language Services) should be visible ...
we have a OOB email notification. i need to change from address for this particular notification. i have updated the from address here its not working still I'm getting smtp mail address in outlook.Could you please help me to fix this
Hello Community,I'm looking for guidance or best practices for integrating ServiceNow with Microsoft Teams to initiate voice calls directly from ServiceNow.Our use case is the following:We use On-Call Scheduling to manage after-hours support.When a P...
In servicenow for the request record, we have state and request_state fields , we are using apptio integration , there we have ticket status as approved which is coming from the request_state field. My requirement is whenever task is work in pro...
