Hi All, here I have a requirement where I have a group with 3 members where they have a Mastercard email id but now client needs to have infy email id for those same group members so that they can receive the notification when their assignment group ...
Hi, I'm unable to show field value upto three decimals, on decimal type field. I added scale attribute to 3 and maxlenghth is set as 25. Still it is not working. It is showing only upto 2 decimals.For Ex: If I put the value as 0.003. It is rounding o...
We have integration between Webexternal tool and servicenow , When they push the web automation in there end servicenow create change request , but when they are trying to update the state NEW to REVIEW its not working ACL is fine should i need to ad...
I have written a business rule on sys_user table before query condition: Department.name=='XYZ' var firstName = g_form.getValue('first_name');var lastName = g_form.getValue('last_name');var Name = firstName + ' ' + lastName;g_form.setValue('Name', Na...
HiWith the dépréciation of item designer, I have to prepare my teams to use catalog builder.We have Manu catalogs , and many items with custom approbation and tasks include in workflow.I have try the fixe script provide by servicenow to migrate item ...
When I am trying to open the theme builder I am unable to open that, I have admin access pleas find the error image in the attachment
The Google reCAPTCHA Dilemma In my journey of trying to implement Google reCAPTCHA into a public catalog item I've come across several attempts (forum and blog posts, examples) on how to achieve such task. Each posts, listed below, looks promising bu...
We have recently started using On-Call scheduling to manage our High and Critical Incidents and tasks. We have a trigger rule that works to auto assign for all groups (assignment group is dynamic oncall groups) using the Oncall Assign workflow. Howev...
Hi All, We have observed that there are duplicate user records (sometimes more than three) with the same name in the system. However, only one of these users has a valid User ID, while the others do not.When opening a user's profile, we can see relat...
When we add the catalog item to the cart and later on when we check the catalog item and try to remove or delete it from the cart item, the delete option is not working. Whether it is blocking due to some ACL's or it is the standard process in the e...
I am new to the service now, What is impersonate user and how it's work.?
Hi All,I have a requirement to trigger approval notification only when state changes to Pre-Check Completed (custom state) on RITM. Currently It triggering only when approver is attached to RITM not on the states changes.Please find the below event ,...
How to check, Security incident in security incident response workspace to digital IT incident relationships maintaining context, and also status synchronization of security incident and digital IT incident, requirement is to check only OOTB configur...
hello team, Im looking for the feasibility for creation of dynamic form view.eg., if any record is created in table A, new form view should be created for incident table with all the fields available. this should be robust such as in future if any ne...
I’ve created a Relationship under the Catalog Task [sc_task] table to display related notifications. This works for most notifications linked to a Catalog Task, but it does not show the out-of-the-box @mention notifications.I can see those @mention n...
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