ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Reference qualifier for MRVS

I have a requirement here, where I have two fields, one is a  "select the group" field referencing to group table which is in the main form and another field called "user", referencing the user table which is inside the MRVS, and one more thing, ever...

deekshithkd by Mega Contributor
  • 205 Views
  • 1 replies
  • 0 helpfuls

Manage Skills not allowing updates to skills

We are trying to use the Manage IT Skills. When managers go there, they are not able to update skills. My PDI has users along with a list of skills at the top and options to add or change the skill level. In our actual instance it only has the groups...

closing all the metric records

Hi Team,I am having a requirement in the CSM module. I want to capture all the Metric instances when the case state changed from Active to False. So, I have created a Async BR with all the Metric Definitions stored in the property. It is updating all...

Imran4 by Tera Contributor
  • 600 Views
  • 9 replies
  • 0 helpfuls

ServiceNow Knowledge Management and SharePointHi

Hi All,1) I have knowledge articles stored in ServiceNow Knowledge Management2) I want these articles to be shown in a SharePoint website. This as SharePoint front end offers many more widgets and allows a better User experience. Is there any article...

RS7 by Tera Contributor
  • 338 Views
  • 1 replies
  • 0 helpfuls

Need help for Catalog UI Policy Script using AJAX calls

Hi All, Need some advice on the following:I have a variable named "Groups" in my Catalog Item, i am trying to populate the list of groups that a portal requestor belongs to into the variable when the requestor is submitting a new request. (He/She can...

alex_tan by Kilo Contributor
  • 3143 Views
  • 6 replies
  • 1 helpfuls

Inbound email action for incident creation

Hi,We have an "out-of-the-box" instance that I am not so sure was set up "out-of-the-box." Specifically, the act of creating an incident from an email. The inbound email action for this is disabled and incident creation is handled by a workflow where...

KarsonD by Tera Contributor
  • 671 Views
  • 4 replies
  • 0 helpfuls

Resolved! Remove agent_workspace_user role from itil role

Just upgraded a test instance to New York release (from London) and I notice the itil role now contain agent_workspace_user role.  Is there a reason why I can't remove the agent_workspace_user role from itil?Every time I remove it form the slushbucke...

palmen by Tera Guru
  • 3579 Views
  • 13 replies
  • 6 helpfuls

Change Success Score calculation

HI Team, We would like to know how change success score is calculated ? We would like to know how the number 503 in the below screen shot is calculated ? We have added new parameter called Late Changes, how to add that parameter to the change succes...

find_real_file.png
Lohith by Giga Expert
  • 6421 Views
  • 5 replies
  • 7 helpfuls

Data load to service catalog request item table

Hello Everyone,I am facing the issue with data load. When i am uploading the data into sc_req_item table. The file fields are not showing in the target table(RITM). But I can see same fields in service portal(catalog). but in some RITM records I can ...

Resolved! Encrypt attachment in service portal

With the Paris release there is an option to encrypt attachment in service portal.What does the encrypt option do if you choose to encrypt the attachment?

GChanner by Tera Guru
  • 1610 Views
  • 4 replies
  • 3 helpfuls