In Service portal, under profile there is user preference theme tile is missing. Please refer to image below. Please note instance upgraded from Yokohoma to Australia and the portal record (SP) theme is updated as coral. Please advise on this #coral...
Hello everyone,In my workspace, I have a UI action that when pressed the pop up includes a comment field and a dropdown list. When I submit the popup, I expect the following fields to update automatically: Assignment Group, Assigned To, Stage, Work N...
Hi , I have a catalog item variable called "Return Date" with the variable type set to Date.I need to trigger an SLA based on the value selected in the "Return Date" variable of the catalog item. The SLA should attach to the sc_task table.I have alre...
I have created archive rule on incident table which is working absolutely fine, now i having problem to show child incident related list which is not visible. Appreciate if anyone can help on this.
I am facing an issue with a Service Catalog Requested Item (RITM) form where variables briefly appear when the form loads and then disappear automatically after a second. I want variables to appear on RITM form. How do I do that? I suspect it might ...
Hi All,We are facing a strange issue in Native UI on the Incident table.We have a custom field:Table: incidentField: u_steps_to_reproduce (String, max length around 8000)When users paste technical content into this field—for example security PoC deta...
Hi , i am building a custom workspace and and configuring the record page I am using the default view but in the view i dont dont many tabs How can i remove those tabs The highlighted tabs I dont want to remove it from the default form layout , just ...
Hello All : For the below requirement, I used the attached script, and it is working fine. However, there is a 10-second delay when submitting the request. While blocking the submission gives a quick response, the validation takes around 10 seconds, ...
Is there any way I can download all of these from the sys_attachments table without having to manually click each one?
I have integrated ZDX with ServiceNow using ZDX app from the store and it is now pulling alerts into ServiceNow incident module based on a webhook and also shows the zdx summary and deep tracing tabs on the zdx incidents view. However, from the atta...
Can I make Record List Component Clickable? In CSM Workspace? Once User Click on sctask number then it should redirect me to record page. Is it Possible?
One user has ITIL access. Not able see records from asmt_metric_result table.We have checked from the access analyzer,user passed the table read and report view,query range,query match,report on.But still user not able to see data.
Advanced Redirection of Dashboards This guide explains how to configure interactive redirection from a Platform Analytics dashboard visualization (e.g., Pie chart) to a record list in a workspace using UI Builder event handlers. Navigate to Platform ...
How do I run a report to see how many incidents are being completed by each user per day?
My client has requested a custom field that behaves like the OOTB sla_due field in the Incident form. The OOTB field updates ONLY when the old SLA Engine is enabled, and the customer wants it to be disabled.So I tried using the field watcher, but not...
