Hi All, Can someone please help me with the below script, I'm trying to fetch 'email id' of 'delname' users. var delname = 'Mohmed Ahm, Sudarsh Dhoni';var delnew = delname.split(',');for (var i = 0; i <= delnew.length; i++) { var getdel = new Glid...
Hi All My requirement is when a catalog is submitted, multiple child RITM's to be created but the Parent RITM should get closed as soon as the Child RITM's are created. How can i achieve it?
Hey all, I want to parse data which is attached to record/incident and get that data into Text format. Does anyone know how can I achieve it?
Hi, When we click on complete button on the problem task record, there is a popup that appears and i want to add one more field into that popup. not sure where and how to find its configuration.Below is the Popup which is OOB functionality. I need to...
Hi All, I have two catalog forms, each with its own template. Once the RITM is submitted, a Standard Change should be created based on the corresponding catalog item. I tried to store the form and template sys_id in system property and used business ...
Hi,I am working on ATF for the Problem module, and it is a large flow that includes both Approval tasks and P tasks. I am trying to complete the entire flow, but I am facing an issue.The status shows an error, even though in the Step Results all step...
For high-performance processing, which is preferred: Business Rules or Script Includes?
Hi, As per OOB users with role knowledge_admin or admin can create new Knowledge bases. we would like to extend this capability to knowledge_contributor role users to create the new knowledge bases as well. Please advise best approach to do this T...
Hi Team, I’m facing an issue where the Cost Center Reference field in the Consumable table becomes non-editable once the state is set to Consumed. This field is editable in the development environment but not in production. Additionally, when an asse...
A common challenge in many ServiceNow environments is the excessive reassignment of Incidents and Requests. Tickets are passed from one assignment group to another before reaching the correct team, increasing resolution time and frustrating both user...
I have domain separation on my instance, and have domain-specific choices set up for my categories & subcategories.However, when trying to create a chart based off them, the value shows instead of the correct label.The chart is being created in the s...
We have a report where we want to group incidents by category. The report is showing the category values and not the label which is causing issues. Is there a way for us to adjust the report to have the table show the label instead of the value of th...
Hi Team, I have a flow designer, Once I submit the item, Ritm and sc_tasks are creating. Now in sc_task short description I want to add one of the variable value in it. I have added above one in my flow designer Action, this is coming in below way B...
This is the survey form - assessment metrics - question data type: date that we want to limit.
Helloflow desingertrigger : When creating a req record(sc_request), when I submit the catalog item, the Request State value is automatically "Approved "The Ask Fo rApproval process for the flow you created is no longer requested.By default, the exis...
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