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Unique information field of catalog variables?

Good morning! I will start by explaining the need we have. Our service catalog has over 2000+ items, and its growing fast. As such, we're trying to find ways to minimize the creation of new variables, to reuse those we have already have. A lot of the...

EtienneLH by Tera Contributor
  • 201 Views
  • 1 replies
  • 0 helpfuls

Resolved! How to set access token in Http Request

Hi all,i have started exploring Integrations. How to set access token stored in system properites in to Http request please guide me in detail. i have tried hardcode value in bearer its working i want them dynamically. 

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shaik23 by Tera Expert
  • 891 Views
  • 15 replies
  • 1 helpfuls

Resolved! Remove OOTB messages on state transition on a problem

Hi all, I have a requirement to show a friendly user message, if a user is not permitted to move a problem from state resolved to closed. There is a quality assurance check, so only those with the role "problem_manager" must be able to move from reso...

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KimAlsgaard by Tera Contributor
  • 210 Views
  • 2 replies
  • 1 helpfuls

On-Call Scheduling question

Has anyone setup an On-call roster to send an email to a group or send a teams message to group instead of the primary user that is on-call. Is this possible without custom code/workflow?

dan167 by Tera Guru
  • 469 Views
  • 6 replies
  • 1 helpfuls

Resolved! Report recoverd

Team,Is there any way for me to recover the SNow reports I created under my Group?I was the part of this project and created the reports , however i left the project and for some reasons again I back to the same project and my ID got disabled, now I ...

pramn by Tera Guru
  • 305 Views
  • 3 replies
  • 0 helpfuls

Resolved! When to use state model and when to use state flow

Hi, I am building a scoped application and defining a table extending the task table within the same. I want to define custom states and state transitions for the same. For defining state transitions, should I use state flow or state model. Kindly su...

snehapatel by Tera Contributor
  • 625 Views
  • 4 replies
  • 2 helpfuls