What is Service Portal?Service Portal allows you to build a mobile-friendly self-service portal experience for your employees or customers. Service Portal is a ServiceNow AI Platform feature that is active by default and interacts with parts of the p...
What is the process to send an email with attachments using Email Client Templates, ensuring that the attachments are visible while composing the email?The attachments are configured in the Email Client Template so that when the template is selected ...
IN SERVICENOW when I am raising a normal or emergency change request I want to have Incident field to be mandatory because of which this change has come. How can I make this possible with out of the box settings. where I can save this related inciden...
Hi, I have multirow variable set , I want to generate approval based on the MRVS set values.For example:MRVS set Value - ABCMRVS set Value - DEFMRVS set Value- GFT I want to generate approval for each MRVS set Value in single RITM.(parallel).Upon all...
I am working on Incident table.In sys_popup view, I want "On hold reason" to appear only when State = On Hold.I created UI policy with condition State = On Hold and view = sys_popup.But it is showing in other states also / not working correctly.What ...
Hello All,I have installed the plugin for 'Outlook Actionable Messages'.Also I have added the mail script “${mail_script:include_approval_actionable}” to the approval request notification. Still when this notification gets triggered the body appears...
Hello,We did not have a validation on project form to have "Assigned To" users be part of the assignment group .Currently there are random users on assigned to who don't belong to assignments groups in few project assignments.I put in place a refer...
This project starts with the following posts from 2025, where we kicked off our legacy workflow to flow migration last July, with the mighty task of moving more than 500 legacy catalog workflows over to flow designer. Part 1What do you do with more t...
I am being asked to prevent an email reply from being appended to the activity stream of a closed (active = false) incident ticket. I have stopped the commenting when the incident is closed, but cannot figure out how to prevent the email from being a...
Hello and thank you, I’m working to streamline our Change Enablement process and would like to add a card to the overview screen within the Change Enablement workspace that includes a button for users to complete risk acceptance directly, rather tha...
Hi community,I'm building a feature where:1. User selects records from a related list using checkboxes2. Clicks a UI Action button that opens a GlideModal (UI Page)3. Inside the modal, user selects a template option4. Clicks "Export" to generate a PD...
Have a request to add some additional State options to tasks under a requested item. The act of adding these states doesn't seems difficult:1. Right-click "State" in a task2. Select "Configure Choices"3. Shows "Tailoring: sc_tasks.state". The states ...
we are creating custom security table same as security incident table (sn_si_incident) .after closing the security incident then all field on the form should be readonly we are doing this using client script in our custom security table the issue is ...
Our users have around 100 templates to auto fill a whole Case or Incident. Currently they face a issue that they can't keep track of them all. Does anyone know if it is possible to enable content search for templates (sys_template)? Since they know w...
HI All, I am building an Export Set to pull some service now data and store in the Mid Server. I have 2 requirements and I need help in achieving those. 1. At the Export Set we have the check box to Append date and time, is there a way for use to onl...