Hi, I am working on a requirement to add a custom field to the User table (sys_user). This field needs to be displayed in the user reference preview (dialog) on the Incident form and also in IMS (Service Operations Workspace) within the user details ...
Hi experts, How do I configure the system to display the full text of a field that references another table? Currently, it's truncated.Thank you for support
Hello Community,I have a scenario, where the flows are executing simultaneously and bringing unexpected behaviour.Ex: I have count field on a Parent Table. When the Child record is completed, it will check the previous value and increment to one.If I...
on change client script is not working on service operations workspaceI need to auto populate the location, when caller is selected, but it is not working, please help me with thisfunction onChange(control, oldValue, newValue, isLoading) { if ((isL...
I want how to calculate the risk factors and how the risk factors are reflecting in change what are the configuration steps behind them. I also want how to update the risk factors in change.
Hi All,If we enable Task Intelligence for ITSM in run background only mode in production, will it have any performance impact on agents or end users during incident record creation or updates? Are there any best practices to consider?Any insights or ...
Hi All,As an admin, I would like to decommission the Udemy integration currently set up in ServiceNow. I’m planning to create a runbook outlining the steps required to safely and completely disable/remove this integration.Could anyone guide me on the...
Hello all, My manager created a task for me on "ServiceNow upgrade to the new UI".Actually, when I asked him what it is about? He is saying it is different from Family version upgrade, and this has to be taken separately. So, can someone tell me what...
Hi Team, How to create two new articles under one knowledge base Example:inside ABC Internal(Knowledge base) - there should be article templates - 1 = knowledge article, 2 = work instructions 1. Knowledge article: below fields should be displayedSho...
Recently we discovered that some of our computer records do not allow the right-click context menu. We use this quite a bit to save and reload forms, as I am sure many do. It's a random issue it appears. What I would expect What we are finding in som...
Hi, I am trying to set a Lookup select box to work with a dependant field. The dependant field is called current.variables.request_source. (Possible values: internal/external) This does a direct lookup from the Choices list of the backend table The ...
Hi, Please help me on how I implement the requirement below:I'm not very familiar with using the legacy workflow editor and been working with this task but I'm unable to completely do it. current workflow: on-call assign by acknowledgement per rotaCu...
Currently incident is auto-closed after 3 days of resolution in ServiceNow. Want to know if it is technically feasible to have a 5 days auto-closure set only for P1/P2 incidents and not for all.There is OOO system property ''glide.ui.autoclose.time" ...
Our ServiceNow system has change management workflows implemented using OOTB architecture.Change Request - EmergencyChange Request - Emergency change tasksChange Request - NormalChange Request - NormalChange Request - Normal change tasksChange Reques...
Hello,I have created a demand record producer.I need to specify a user or a set of users(for a business owner selection) that needs to map to Collaborators on the demand table. The collaborators type on demand table is a list collector.When I choose ...
