I’m trying to set a reference qualifier on the field change_request.u_business_line_approver.The qualifier needs to use the value from change_request.cmdb_ci.assigned_to as the filter. Has anyone implemented a similar qualifier, or can offer guidance...
Good evening.!On the sc_task table, under "Approver" section, we have "Edit" button.Issue is, once you click on the button, the list search is showing both active and inactive users. My requirement is to only show active users. How can we achieve it?...
How can I migrate a client from a dedicated instance to a shared instance (MSP)? And can I use domain separation (migration tool)?
Hi Team, How to add a field to compair old article and new article in KB knowledge.comparision between the pervious version to current version article Thank you
Trying to add a prefix to work notes on a custom table. I initially thought a business rule would fit the bill, so I tried that.../** * name : work note prefix * table : x_somescope_table * when : before * order : 100 * update : true * f...
Hello Community,There is a requirement to trigger multiple sc tasks based on "yes/no" condition.The scenario is they want to remove access for cmdb applications while a offboarding ticket is raised for a user .It would include multiple applications a...
Hi ServiceNow Community,I am facing an ITSM-based requirement and need help.Requirement:Whenever any change is made to an Incident record from the list view, the system should automatically create a new Problem record.Along with this, all tags that e...
Hello! Is it possible to create printer-friendly printouts (knowledge articles) from the Employee center? Or is there a way to enable saving knowledge articles in PDF format? I’m interested in knowing if there is any out-of-the-box solution available...
Hi, I have a query that should allow me to query CSAT. In the dev URL it is working, should also work in prod which it does however for Requests the Assignment groups are missing in the view but in dev they show. Incidents are showing the assignment ...
Hi All, I just completed my ServiceNow Implementation Specialist Certification in ITSM, and just like others I found it really tough to find study materials for this exam both in Community and elsewhere.So, I got some documents for preparation of the...
Hi Everyone, Based on the link provided below, a case is created from the change request. However, I would like to identify where exactly this logic is implemented in the instance. Is this implemented through a business rule, a client script, or a fl...
In the IT Service Management (ITSM) Implementation Simulator course I cannot seem to work with newly created ITIL, SD and Grpmgt (Group manager) users, i cannot assign to roles since the roles tab does is not available, do I log in as admin?
Hi ServiceNow Community,I have a custom UI Action button in the banner frame of the Incident form to scroll the user to the Resolution Information section without refreshing the page.Current behavior:If the Resolution Information section is manually ...
Hi experts! I am trying to display the session currency code on a catalog item, while the user is filling out the form on Employee Center.The problem is: A user fills out a non-standard request about purchasing something that is not in our service ca...
Hi everyone,I hope this messages finds you well! I'm dealing with a scenario where, when creating a record in the Delegates table (sys_user_delegate) for approval and trying to validate if it's working (i.e., passing the approval to the Delegate), I ...
