Hello everyone, I have a requirement in Advanced Work Assignment (AWA). As an Admin, I should be able to change an agent's Current Presence State. Some agents might forget to set themselves as 'Available,' and I need the ability to update it. I attem...
We are trying to use the Manage IT Skills. When managers go there, they are not able to update skills. My PDI has users along with a list of skills at the top and options to add or change the skill level. In our actual instance it only has the groups...
Hi Team,I am having a requirement in the CSM module. I want to capture all the Metric instances when the case state changed from Active to False. So, I have created a Async BR with all the Metric Definitions stored in the property. It is updating all...
My org currently uses PagerDuty integration for Incident Management to page out the resources as needed for an Incident. We are current using the ServiceNow Next Experience UI and these PagerDuty buttons show up right next to Save Update Resolve bar ...
Hi All,1) I have knowledge articles stored in ServiceNow Knowledge Management2) I want these articles to be shown in a SharePoint website. This as SharePoint front end offers many more widgets and allows a better User experience. Is there any article...
HiWhich table source can I use to create a report of Catalog Items with no SLA? Kind regards
Hi All, Need some advice on the following:I have a variable named "Groups" in my Catalog Item, i am trying to populate the list of groups that a portal requestor belongs to into the variable when the requestor is submitting a new request. (He/She can...
Hi,We have an "out-of-the-box" instance that I am not so sure was set up "out-of-the-box." Specifically, the act of creating an incident from an email. The inbound email action for this is disabled and incident creation is handled by a workflow where...
Just upgraded a test instance to New York release (from London) and I notice the itil role now contain agent_workspace_user role. Is there a reason why I can't remove the agent_workspace_user role from itil?Every time I remove it form the slushbucke...
What is the method for presenting variables or fields in a side-by-side format at catalog item? Thanks Ram
HI Team, We would like to know how change success score is calculated ? We would like to know how the number 503 in the below screen shot is calculated ? We have added new parameter called Late Changes, how to add that parameter to the change succes...
Hello Everyone,I am facing the issue with data load. When i am uploading the data into sc_req_item table. The file fields are not showing in the target table(RITM). But I can see same fields in service portal(catalog). but in some RITM records I can ...
Create Servicenow report with list of users who has itil role but not a member of any group . I am looking for filter conditions . Please confirm if this can be done without background script
With the Paris release there is an option to encrypt attachment in service portal.What does the encrypt option do if you choose to encrypt the attachment?
Hello Team I have a requirement where user is asking to by default open Welcome to the walk-up check-in Schedule an appointment tab as OOTB it opens in Join the queue tab and we don't want to touch OOTB widgets as it might create conflict during upgr...
