Hi ServiceNow superstars,
This is embarrassing but I can't get this to work...
The requirement is to display Manager next to Assignment group as users search for assignment group in Incident record in Assignment group field. Something like this:
I've followed the docs and community posts, travelled far and wide for this but it's just not working for me...
This is what I did:
1. Configure Dictionary on Assignment group field
2a. As per docs, in Advanced view I added the following in the Attributes field: ref_auto_completer=AJAXTableCompleter,ref_ac_columns=manager
2b. As per this post, I also tried these attributes ref_ac_columns_search=true,ref_auto_completer=AJAXTableCompleter,ref_ac_columns=manager
3. I configured the Reference list for sys_user_group table to display both Name and Manager
End result is I still only see the name of the group when I search in Assignment group field:
What is going on? What am I missing here?
Any pointers much appreciated...
