show workflow link is not visible in related links in an requested item

Akhila P
Tera Contributor

hi,

show workflow link is not visible in related links for some requested items. I have checked the UI actions to show workflow but everything seems to be ok. But i don't know what changes should i make. 

below are some ss of RITM and its UI actions.

find_real_file.png

 

 

find_real_file.png

 

find_real_file.png

3 REPLIES 3

Ankur Bawiskar
Tera Patron
Tera Patron

Hi,

if the RITM has associated workflow context then it will show

Did you check those RITMs have workflow triggered for them?

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

yes. It has a workflow. 

 

Hi,

I am not referring about catalog item having workflow

Did you check for the RITM you are checking has any active workflow context running or not?

regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader