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Resolved! Script for user approval in catalog workflow

Hello - I am have a "user approval" activity in my catalog item's workflow and I want to use conditions to state who the approval should come from.  I can script the conditions, but I don't know how to script the approval parts.  It should look somet...

johnsonjohn by • Tera Contributor
  • 2555 Views
  • 12 replies
  • 4 helpfuls

Resolved! Can you use a variable for regex field validation?

Has anyone been able to build a dynamic regex string in a Catalog Client Script to validate an entry in a service catalog field. We want to check that the IBAN field is filled in with a country-specific two letter prefix and be a country specific len...

Removing special characters from a string field

Is there a way to prevent/remove special characters from displaying in the Short Description (string) field on a form? For example, users are able to copy and paste a title of a knowledge article, including the star rating. This is then carried throu...

natty29 by • Kilo Contributor
  • 6754 Views
  • 1 replies
  • 1 helpfuls

Resolved! Always focus on "notes" tab in the incident form

Hi Assume that the user resolved and saved the last incident, which placed him on the "Closure Information" tab/section.When he opens another incident or starts a new one, he should always focus on the "notes" tab/section, not on the "Closure Informa...

priisholm by • Mega Expert
  • 3645 Views
  • 8 replies
  • 2 helpfuls

Using Attachments with the email client

Hi, Is there a way (i'm guessing via a script) that the email client can automatically add all attachments on an incident record when a new mail is created? Alternatively, is there any method of adding attachments sent via the email client and copyin...

Resolved! Incident categories and subcategories

I created a new category in the incident screen but i'm not able to create a subcategory choices when i select the category.   I'm following the process for Istanbul https://docs.servicenow.com/bundle/istanbul-it-service-management/page/product/incid...

ivopetrow by • Mega Contributor
  • 4170 Views
  • 6 replies
  • 0 helpfuls

Data Lookup Not Working for Change

HiI have create Data look up Defintions similar to Incident   for Priority field, its not working for change form , its working fine for incidents. Release Helsinki.Any Leads.?TIA

avinash21 by • Mega Contributor
  • 2799 Views
  • 4 replies
  • 3 helpfuls

Requesters can see the Internal work notes for Incidents

Hi All: Work notes are visible for the requesters in incident on Service Portal page. When I add a work note it will be visible for the requester and can see it. When I asked they said that this problem will be fixed when you upgrade your instance fr...

Resolved! Risk Condition based on the answer to a Risk Assessment question

Hi, Fairly new to SN development so apologies if I'm missing something obvious. I'm wondering if it is possible to use the answer to a Risk Assessment question as the basis for a Risk Condition?What we have is a Risk Assessment used in our change pro...

dannybowers by • Kilo Contributor
  • 5390 Views
  • 5 replies
  • 0 helpfuls

How do I import a list field?

I have a table that contains a "list" field (of users).  I attempted to import records into this table via the Excel template and ran into a problem.  While most fields of the table imported without issue, the list field was left blank.  To keep it s...

swong by • Mega Contributor
  • 4172 Views
  • 6 replies
  • 0 helpfuls

Resolved! Re-assign multiple incident records

Is there a way to re-assign multiple incident records?   Both the Assigned To and Assignee would be changing and we would want the appropriate notifications to be triggered. 

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