Hi all, For Situations where P1/P2 tickets needs to be resolved on emergency via Emergency change process in such cases changes are implemented based on email approvals and there is need to record them in ITSM tool as a retrospective/latent change , ...
How to add date filter in REST API query without java script call. I am trying to filter incidents records based on a date in REST API query. Is it possible to add filter condition on date fields without the javascript call
My understanding is that any users added to an incident's watchlist should receive copies of all notifications subsequently generated for said incident - this isn't working on our instance, could someone please confirm it is supposed to work this way...
Users want to be able to create checklists and checklist templates that have hyperlinks to knowledge articles, intranet, etc. How can I accomplish this? I provided a workaround to type (or copy and paste) the hyperlink and right-click it and use Go t...
Is there way we cold raise a change request from portal view and create a workflow where once the state of the RFC raised changes then multiple Requests should be created.
In creating a new hardware record, i want to auto populate ''Department'' and ''Location'' fields when ''assigned to'' is not empty. Basically, i need the Department and Location field to have the same information from the user profile in the ''assi...
I have created 2 Service Catalog Items (New Hire & Termination). In order to make this visible to selected group of users, i have created User Criteria "onboarding/offboarding persmission" and added selected users in this criteria and it is working f...
I want to change the priority lookup for Incidents. I know how to do this on the Priority Data Lookup table/form. The issue is I need to add values to Impact and Urgency; and for some reason I am not able to do this. When I go to the form to modify ...
How to reduce the width of bars in bar graph in reports.
I am getting issue while loading a service stated as "There is a JavaScript error in your browser console". When I checked console window it is showing issue:" Error while running Client Script "UI handler": TypeError: nameMap is undefined". Below is...
I am currently working on creating a transform map that will process advanced shipping notices for software licenses being purchased. The vendor emails a spreadsheet with the information in the local currency based on where it was purchased. The co...
Hi all, I am facing an issue in which for certain incidents, when they are resolved, the response SLA completes, BUT the Resolution SLA does not complete, i.e. is still on 'In progress' stage. On checking the Resolution SLA timeline of the incident, ...
Is there a way to make Classic UI as the default and allow the user to switch to the new UI on report builder?
Does servicenow has a log or something that records what all scripts (client scripts, business rules, schedule script, etc) that ran for a particular record (eg. INC, CHG, etc)
Hi Team, There is a field "Time Worked" I have added to RITM form, however it is not capturing the value when I generate the report for task_time_worked table. However catalog tasks and incident captures it and display the value when pulled through r...
