We are currently experiencing intermittent login issues on Community.  The team is actively working on a fix.

ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! Fields are made invisible using UI policy on form. But when try to open the popup from list view using reference icon these fields are still visible. Is it a bug?

Fields are made invisible using UI policy on form. But when try to open the popup from list view using reference icon these fields are still visible. Is it a bug?Attached screen shot. After mouse hover the popup opens and the field outage planned dur...

shivanagouda by Kilo Contributor
  • 4232 Views
  • 9 replies
  • 3 helpfuls

Resolved! Providing access to the Private Task Table

Good Morning-I have a user who needs to report on how many PTasks there currently are in the system.   I created a report with a count and added this to their dashboard.   Everything works, except when they click in and see the list view.   This give...

wmitchell by Kilo Contributor
  • 6089 Views
  • 3 replies
  • 4 helpfuls

How to use ui action in service portal

Hi,I have a requirement in service portal where in the normal GUI i have a client callable ui action which in turn would render the ui page and from that ui page a call is made to another ui page. The same ui action functionality should be available ...

Set up FTP Data Source

Hi,I'm sure this will be obvious, but I need to set up my _first_ FTP data source to retrieve a file from a server and import it to ServiceNow. I've reviewed the SNOW sites and Community and am having a hard time figuring out what needs to be set up....

jmoore by Mega Expert
  • 3882 Views
  • 2 replies
  • 2 helpfuls

How to execute ping command from scheduled job?

Hello I am new bee to scripting in SNOW. We are on Jakarta. I have following snippet from a scheduled job and need to run a ping command on a host to find out if the host responses or not. If ping fails I set host to retired. I have some vision that ...

find_real_file.png
Rajanmehta by Mega Guru
  • 3482 Views
  • 4 replies
  • 1 helpfuls

What does the "parent"column in sys_ui_list table mean?

the sys_ui_list records of same view (such as default ) of same table (such as default list views of incident) have a column called "parent" which is normally filled with data such as "change_request" or "incident" or empty .What do these mean and wh...

find_real_file.png
prasanna11 by Giga Guru
  • 2138 Views
  • 1 replies
  • 0 helpfuls

Export list to Excel from Portal

Hi community, I am using a Data Table from Instance Definition With to display Incidents on the Service Portal, with the following columns:But when I export the list as Excel, the following fields\ columns are missing           - Product           -...

find_real_file.png find_real_file.png
lexdiaz by Giga Contributor
  • 4178 Views
  • 1 replies
  • 2 helpfuls

Worknotes getting posted twice in activity log

I am trying to enable hyperlinks in work notes by using a business rule that recognizes a regular expression. Business rule enables the hyperlinks and that hyperlink enabled worknotes we enter are getting posted in activity log.Along with that, OOB w...

sri-nidhi by Kilo Contributor
  • 1190 Views
  • 1 replies
  • 0 helpfuls

Article for g_uri,g_request

Hi ,I was unable to find any relevant information for 'g_uri','g_request' objects .Also I needed some more in depth info for 'Navigation Handler' .Please let me know if there are existing articles for the same , If somehow I might have overlooked. Pl...

Resolved! Value not getting updated on record update from business rule

I have a business rule that is working fine with the exception of the update of the value of a field on another record (not current).All the Info Message displayed are correct but the value doesn't show in the CI record. I verified that if I enter th...

find_real_file.png find_real_file.png find_real_file.png find_real_file.png
clyon by Tera Guru
  • 1622 Views
  • 2 replies
  • 0 helpfuls

Resolved! How to check what roles were assigned to a user?

Hello,By mistake one of our colleagues has removed the roles for a user. The roles removed were non-admin roles hence not inherited.Is there any way by which we can know what roles were assigned to a user ?Please help !Thanks in advance.Archana

Multi level grouping in list view

Put this in the Change Management forum, but relevant to all - not sure there a general category. . . In a list view - eg when viewing a list of open changes, incidents etc I would like to group by, say, Assignment Group - which is easily done by rig...

tom_pb by Kilo Expert
  • 2220 Views
  • 4 replies
  • 4 helpfuls