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Active Status of the user in ServiceNow

Hi,   Does anyone know how to get the actual status of the user logged in ServiceNow?   When I say status please dont direct me to "Logged in Users "  or "User Presence" or "User " tables as the data given there is "logged in".Ii want to know is exac...

Quick Messages - customisation

Hi,Not sure if this is the correct pleace to pop this, so point me in the right direction if not. I'm new.I have set up some Quick Messages, using HTML as the bulk of the content, for use by some incident management groups, and they have asked if it ...

narelle_s by Kilo Explorer
  • 19285 Views
  • 20 replies
  • 3 helpfuls

Category/subcategory in incident

We're working on configuring incident management for our go-live. The category/subcategories that are setup with the OOB configuration aren't necessarily what we want to use for our production site. I'm suspecting others are in similar circumstances....

Earl L by Mega Guru
  • 25416 Views
  • 15 replies
  • 3 helpfuls

Resolved! Single line showing as multi line

Hello,I have got a String field Medium (100) that has been on a form for while, for some reason it is now showing as a mutli line box.   As far as I am aware nothing has been changed on this field.   I can't find a way to change it back. In the histo...

On form station.PNG dictionary entry station.PNG
Dan Brown2 by Kilo Sage
  • 3800 Views
  • 12 replies
  • 4 helpfuls

Resolved! Lookup Select Box service catalog variable Reference qual

Hi everyone, So I have a Lookup Select Box variable on a catalog item which is looking for the choices of the Subcategory field from the Change Request form. The Subcategory field is a string field with Choices defined and they have a dependency on t...

find_real_file.png
Bogdan18 by Tera Guru
  • 3685 Views
  • 7 replies
  • 3 helpfuls

Resolved! Auto-Populating field only working for ITIL users and admin

Hi All We have a client script that we use in a couple of catalog items, that takes the expiry date for the selected user (based on another reference field to select a user) and shows it in a read only field. I've noticed during testing (we are pre g...

Kai Tingey by Tera Guru
  • 1215 Views
  • 3 replies
  • 0 helpfuls

how to retrieve deleted attachments on servicenow

Hello Everybody, I need Help !!! I lost all my attachments and I don't not know the reason(s). Now my question is :  how to retrieve deleted my attachments on servicenow ? thx Best regards!

daoudad by Tera Contributor
  • 3232 Views
  • 2 replies
  • 1 helpfuls

Resolved! In the Incident form there is field called : State: it has New, Assigned, In progress, Pending, Resolved, Cancelled are there i want to know what was the meaning of each state and how to change the state one by one

Hi, In the Incident form there is field called : State: it has New, Assigned, In progress, Pending, Resolved, Cancelled are there i want to know what was the meaning of each state and how to change the state one by one. Thanks in advance.   Regards, ...

Veera raju by Tera Expert
  • 3733 Views
  • 3 replies
  • 0 helpfuls