Resolved! Reply To in email client template
Dear community members, Good Day! Could someone please let me know what first field 'Reply To' in below email client template represents ? Thank you Naveen Dubey
Forum Posts
Resolved! Always expanding on Order Guide "Options"
Is there a way to always expand the order guide "options" on the service portal ? aria-expanded="true" didn't seem to work. Any help appreciated.
How can I remove sensitive data from an Incident?
Still a noob with ServiceNow, so please bear with me. I had someone enter a password into "Additional Comments" and sent an email from the incident with the password in it. I have been able to remove the password from the email, but cannot seem to ...
Resolved! How to hide text under QR Code image
Hi, i would like to hide text under QR Code image 1.can i hide text under barcode image???? 2.Can i change QR code type to BAR Code type (||||) format?? If you please check it in my PDI, if you are with that UI Action: Show Barcode , UI Script...
Resolved! How to filter on Approval Group in sysapproval_approver table?
Hello, I have tried below queries but nothing seems to work. Please someone suggest me the right one. Thanks var approvals = new GlideRecord("sysapproval_approver"); approvals.addQuery('sysapproval', current.sys_id); approvals.addQuery('assignment_...
Resolved! Reference Field Showing Sys_ID Instead Of DisplayName
Guys, I already tried using setValue and setDisplay, both are not working correctly, It seems to be any bit detail I am not finding. It worked in other fields but not for category field. g_form.setValue('category', '7ab5be77dbacef406760000c8a961980')...
RITM 'opened by' field not populating when request is triggered through script
Hi all, I have a script include to trigger a catalog request based on some conditions. Everything is working fine(request is triggered, variables are set etc.) but the 'opened by' on the RITM is setting as blank. Any thoughts on how to set RITM field...
Resolved! Create Task by UI Action
I am trying to create a task via a UI Action on the Change Request form. The idea is that Change Manager can click on a UI action to quickly assign a task to resolver group with some pre-filled values like short description, description, priority, a...
Change Report Owner
I have several reports that were created by a person who has set them up to be shared with multiple people, and also scheduled them to be emailed. The person has left the company, and I would like to transfer the report to a new "owner" Is there a wa...
How to use switch in workflow.
I have a requirement, I have a field "Type of Request" which is a dropdown field in my catalog item.I have 5 type of request .Based on type of request I have different workflows. So i have used switch statement. But for first 2 request type it is wor...
How does Most recent discovery field gets populated on CI records.
Hi All, We have an integration with a third party inventory tool to populate SAM data [Computer, Software, Software Usage]. For computer data, we have a transform map to pull the records to push to the target table. With the transform map, we are als...
Resolved! how to get sys_id of multiple records ?
I would like to get sys_id of 100 incident records. Is there a table or any other way to get the list of sys_id for records
Resolved! How to add a table for catalog item -Service portal-Servicenow
I have this catalog page I am trying to add incident table for create Incident catalog,So I did it using Data table from instance widget provided by OOB. Table added successfully no issues in that. But that table display in all catalog pages I want...
Resolved! Variable not transferring to RITM
We just upgraded our DEV instance to London Patch 1. First thing I noticed is when a request comes in one of the variables is not transferring over to the RITM. It is a required field when you complete the request. Why would it not transfer over?
Resolved! SLA - Pause duration
I'm seeing a couple pause duration fields on the task_sla table, but they don't seem to be populated. I checked the documentation, but haven't found anything yet. Is there something I need to do to get the pause duration to calculate?
