how to assign to me an incident to myself?
this ticket only assign by system administrator how can i assign this ticket?
Forum Posts
Resolved! Incident Response SLA
I would like to create a Response SLA on Incident based on the Assigned to updating the incident. The SLA is not started until Assigned_to is populated. There is an Assignment SLA as assignment will be handled by a group. I tried to stop the SL...
Resolved! Data table from instance definition - multiple widgets on single page
Guys I know that we can add multiple "data table from instance definition" widget one by one in a single page(service portal). But I would like to show multiple "data table from instance definition" widgets on a same page using tab view(bootstrap).li...
Resolved! Gliderecord in client script
Hi, Why gliderecord query does not return results while using in client scripts for non-admin users? e.g. var group = g_form.getValue('assignment_group'); var user = g_user.userID; var ir = new GlideRecord('sys_user_grmember'); ir.addQuery('group',...
How to check multiple fields(fields like : category, subcategory, sub process) in Glide Record and with examples?
How to check multiple fields(fields like : category, subcategory, sub process) in Glide Record and with examples ? Note : addorcondition i used but not working, please help me.----Thanks , Ram
Portal View - Request Item not visible under the Request Ticket
Hello All, Need urgent help not sure where to look at this issue - When an user submits a Request under Open request when they click on it they are unable to see the RITM associated with the Request Item and they have no option to add comments aswell...
Resolved! Difference Between RITM and Request
Hi, Can any provide me the Difference Between RITM and Request. please provide me the solution with Example. Regards,
Resolved! Add Assignment group choice to Problem Form
My assignment groups are not showing up for problems. How do I populate the same assignment groups for problem that i have setup for incidents.
multiple inbound email addresses?
We have requirement to enable inbound email actions on two email accounts, i.e. users can send email of type A to 1st email account and another type to a second email account , both inturn creates ticket. Looking for suggestion on how to address this...
Resolved! How to define 'contains' in an IF conditions
HI Guys, Quick question, what is the operator for 'contains'? My condition is: if category contains 'Europe' How do I translate that? I tried - if(categoryLikeEurope), it didnt work. Thank you!
Resolved! How to export activity history
I want to export activity history in incident table by CSV. How do I do it ?
UI Macro in list view
HI, Is there way to add UI macro on affected_ci's realted list , in list view??
Accept/Reject Completion of a Request or Request Item
We're looking at implementing an accept/reject stage upon completion of a request (similar to incident) to capture if the customer is satisfied that the order has been delivered entirely, before moving the request to closed. We've begun templating th...
Resolved! How to access url parameters inside a Business Rule
Hello Community,Is there a way I can query the URL parameters from a Business Rule? I see that the 'Copy Change' UI Action is framing an URL which will contain parameters 'sys_id', 'sysparm_query' and 'sysparm_goto_url', I am interested in capturing ...
Resolved! Catalog Items: Mapping Request Item Variables to Fields
Hey all, I'm trying to write a script to work in place of a "map to field" option, which ServiceNow seems to have omitted capability from when creating Requests/RITM/Tasks. I already realize this functionality is available with Record Producer's, but...
