Hello,We have recently moved from all agents taking all calls to having tier 1 / tier 2 working practiceTier 1 - log ticket, general enquiry, password resets (anything below 4 minutes)Tier 2 - more technical that cal resolved tickets Tier 3 - officia...
Can anyone guide how to integrate At&T ebonding with SNOW for incident management.Prerequisite and setup process.I didn't find the application in menu even though i have incident plugin activated.
We need to setup an SLA that have working schedule as follows:Monday to Friday 6:00am to 10:00pmSaturday 9:30am to 6:30pmWe need to set it up as 3 working days duration. So during weekdays, the working hours is 16 hours while on Saturdays, it will be...
I have several variables for questions I want the requester to anser, that will be displayed on the Catalog Item.I want to display those in 2 columns on my form.How do I split the form so that I can display some items on the left side of the form and...
Hi Guys, just a questionI am a bit stuck and need to finish this script:What I want to do is to return a name and use that name to set another reference field with the same nameI just need help with the set of the reference fieldfunction onChange(con...
Hi there,I am trying to come up with a solution to change the workflow_state of a kb article that is in 'review' to 'draft.' We have a UI Action for "Return to Draft" which checks to see if the article is published or in review and sets the workflow_...
Hi All,Approvals are getting auto cancelled, could you please help me to trouble shot issue.Regards,Venkatesh P
Hello,We are using Transport orders/Transport order lines, which automatically updates quantity in Consumable table.For example, if there is a TOL raised for consumable (for 2 quantities), after 1 quantity of the order is received, in the consumable ...
We've recently activated the CAB Workbench plugin in our sandbox instance, and I had a few quick questions regarding how agenda items are automatically created from change requests by the 'Refresh Agenda Items' related link: - Some agenda items that...
How do I remove an index from a table? I created an index using a field that I thought originally should be unique but it turns out that field is not a determining characteristic of the record. Is there a way to remove this index?
To All Istanbul Users,In our DEV instance of ServiceNow, I am attempting to activate a plugin to use the CAB Workbench. The plugin name is Change Management - CAB Workbench. After I try activating, I receive an error stating, "Activation failed for p...
Hi,I have created two companies SFT and ABC in one domain and created users for both companies.I have uploaded the company banner for companies in the company profile.SFT.client1 - user belongs to SFT companyABC.client1 - user belongs to ABC companyW...
Hi,I want to know how the Duration field works and on what conditions it is based on. I have a req to show a field for total time spent on Problem task. Can I use Duration field for this??
So far we have plenty incident tickets already existing in our instance. We don't want to deactivate any value from subcategory.Just want to users could not see them from the drop down list.I try to use client script - onChange - g_form.removeOption(...
when an incident is set to resolved or closed, active field should become falseplease help
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