Additional comment and work note both visible in portal
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07-20-2023 01:44 AM
hi i have a requirement that on portal page additional comment and work note field both should come simultaneously but currently its like there is one checkbox when we click on it addditional comment comes i want both fields should be available there ? any help @Ankur Bawiskar
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07-20-2023 02:18 AM
check this link
Additional Comments and Work Notes Fields appearing at same time
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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07-20-2023 02:29 AM
Hi @Ankur Bawiskar we have already used this property and its working fine in navigator but i want both fields visible in portal page as well so need solution on that.Please check the attach image i want to remove that checkbox and want both work note and additional comment field simultanouesly
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07-20-2023 03:26 AM
not sure on this.
may be you might have to do some customizations in the widget by cloning the OOB widget.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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07-20-2023 03:27 AM
Do you or anyone have any solution how to do that can u check please @Ankur Bawiskar