After editing data is not getting saved.

[Ulka1]

Hello Experts,

For one read only field edit access is given to a particular user group and now when the group member edit that field, the new value is not getting saved after clicking on save button instead of that previous value is showing. Here I have to save the new value for the field.

Could anyone help me to resolve this issue.

Thanks, 

Ulka

[Ulka1]

Hi Robert,

Thank you for the response.

I have checked all the BR and client script, I found nothing which perform set abort action related to this field ie 'Contact Tracing'.

Please could you help me how to fix this issue.

Thanks.

Ulka

[Uncle Rob]

You wouldn't be looking for a setabort action.  You'd be looking for anything that writes to the same field.  That's why I said search the business rules for anything that even contains the name of the field that's not getting written to properly.

[Voona Rohila]

Hi Ulka

Use field watcher and check what all actions are performed on that field.

 https://docs.servicenow.com/bundle/sandiego-application-development/page/script/debugging/concept/c_...

[Ulka1]

Hi Rohila,

Thank you for the response.

I checked with the field watcher, on field watcher screen there are other two client scripts are showing which are not applied by me. I deactivated these client script and then checked whether edited value get save or not, but still not saving the new edited value.(when we edit the field value, it is allowing to edit and showing the edited new value against the field but when we click on the save button then it again showing the previous value in the field not the updated one.

So please could you suggest me how to fix this issue.

Thank you,

Ulka