Hi AllCan anybody tell me how the colour is assigned to the Actual Elapsed Percentage field on an SLA? I have been asked to change ours so it stays green up to 90%, get rid of the yellow altogether, then amber, then red once breached.Many thanksJenny
I have created a Homepage which I wish to share with my team but want to restrict edit capabilities to myself. I followed the steps in 'Creating New Homepages', and by leaving the 'user' field empty, the Homepage becomes global.. so far so good!The n...
Hi, I have a catalog item with a multi line field "Description". This description has a default value because we provide some examples to help the end-user to fill in this field... But unfortunately the field is not high enough to show the complete d...
I need to work on a way for users to request access to ServiceNow itself. We give access to users by assigning roles to groups and making users members of those groups. We try not to give users roles directly because it makes management of roles more...
We have seen that some searches on our SLA engine condition items are case sensitive, is there a way to switch this off?For example the Start conditions for a SLA item is met if for example it is Company = Test, but if we have Company = test it is no...
In most changes, I am seeing the display time in start and end dates that are different than the times when you view or export XML. In most cases, the XML time is about 5 hours ahead. Start Date = 3:34 PM and XML = 20:34 PM. I am in the EST time zone
We have two different AD imports being loaded into one ServiceNow instance (sister companies). We came across a user in each domain with the same domain account name and ServiceNow doesn't like this. When one of the two users attempt to log in, Servi...
I am looking for some direction. We are not quite ready to move to electronic signatures for our equipment approvals (due to our Purchasing Dept. not being ready) so I am trying to find a better way to get these requests into Service Now. Our current...
Hi,Reaching out to get ideas on how others have implemented recurring changes. We have Planned, Emergency, and Standard Change Types but I am trying to brainstorm a better way to handle changes that occurr weekly, monthly, thrid week of the month, et...
I could use some help. I have downloaded the ServiceNow API, installed it and downloaded all the required Perl modules that have been suggested - I think. When I try to run a simple script I get the following error;500 Can't verify SSL peers without ...
Hi guys,We have list called 'Incidents by SLA', this is referencing the Task SLA table and displaying information to the user such as Actual Time Remaining as well as a RAG Status field we have implemented. The issue however is that this list does no...
Hi,In "My approval" I have a hover icon to display the requested item form. when I tried to hover a mouse, I can able to see fields only above form section, meaning form section & related list are not visible.Is there any way I can display the Form s...
I took out the default on the Urgency/Impact fields to force my technicians to think about the priority and set it properly. Since this has been done, we are having an issue with inbound emails setting the priority to Critical somehow. It doesn't hap...
Has anyone tried linking one order guide to another order guide? We have a New Hire OG and an Applications OG we'd like to link together where at the end of the New Hire OG we can direct them into the Applications OG and pass the variable data from t...
When an approver rejects an item, the entire request is closed. We would like to allow for the item to go back to the submitter instead of closing the ticket. We have about 30 catalog items that have approvals and I have tried this out on one catalog...