Hi All, I have a catalog task and once this task gets closed , based on value of one variable I am triggering one if condition and once this if condition is yes then I am creating a new RITM through cart API in a Run script activity, so my requiremen...
Hi all, In the PROD instance of my customer, the below script has been running on a daily basis for several months (more or less unintended): ============================== var gr = new GlideRecord('cmdb_ci_service_discovered'); gr.addEncodedQuery(...
Hi, Is there a way we can change the background color of the incident form such that the background is black and the field text coclor is white. I have gone through other community responses but most of them relate to changing the background color of...
Microsoft Teams Spoke for ServiceNow IntegrationHub [com.sn.ms_teams.ah] plugin is not available.
How to add help text for a field over the incident form? When i go to configure variable and text under the 'Help' it doesn't perform any action. Can someone suggest please.
Incident Management - Report to show the time spent in each incident state. Need to know on how to generate a report that shows the incident and the different states it was in along with the time in each state. the current state of the incident can...
Hi SNC, I have a request to add several checklists to a workflow so that fulfillers are required to check the boxes before closing the task. While this probably isn't the OOB function for checkboxes, I have found that a client catalog script can solv...
Hello, is there any way how to control check list templates visibility ?If user 'A' create checklist and save it as template, then also user B from different group have access to it and can use it and see itWe activated checklist functionality on GEN...
Hi SN Dev Community,Has anyone been able to implement the Checklist feature on catalog tasks (eg. easy way for the task recipients to understand what needs to be done without multiple tasks)? Is there quick steps on how to implement this?Thanks,Ravi
Hello, I configured a new Service Catalog item. On submit, I would like to create an incident instead of a request. How do I achieve this. For now, the submit button is creating a request. Need to change that behavior. Thanks for your assistanc...
Hi All, I have created a script action when it runs all the updates which run by script action is showing as "System". Is there any way to show particular user name? Thanks in advance,
Hi All, We are getting error message as "Error Message Illegal access to method getRecord() in class com.glide.sys.User" in our RITM form. Where we have used default value for all variables to auto populate logged in user details like email,name,empl...
Is it possible to send attachment to some shared folder.
I'm fairly new to Servicenow, been on the platform as an admin for about 4 months, and I am trying to update 32 groups with a fix script vs manually opening the records and updating the group type. Here is what I have: var grp = new GlideRecord('sys_...
Hi, There's this requirement i have. I am not able to proceed. Please help me with this. It appears like this in the form, How can i get that icon?? n Checklist should be of which type!! Thanks, Vaishnavi
