How the Impact, Urgency, Priority will work. what is the relationship among them
Hi, How the Impact, Urgency, Priority will work. what is the relationship among them can anyone let know the same. Regards,
Forum Posts
Resolved! Incident Vs Problem Vs Change- Need a simple real time example to understand the flow
Hi, i want to understand the concepts with simple example for:- What is Incident ? What is Problem ?What is Change ?How Incident and problem relatedwhat part change plays in solving an incident/problem ?How can we resolve an incident / problem? ...
How to create more than one Task in 1 RITM
Hi, How to create more than one Task in 1 RITM. can any one help me on the same. Regards,
I want to add a record to a related list via script
I have a variable (referencing: cmdb_ci_computer) on a catalog item, and I would like to add the referenced computer to the "affected CIs" related list on the requested item record. I don't know how to refer to the related list in my script. Specif...
Attachment file type client script - g_form.getUniqueValue help
Hello! I am trying to write a client script to work in the Service Portal that doesn't allow a user to submit the catalog item without an Excel file attached. I've seen some community posts on this and they all say to use g_form.getUniqueValue() and ...
Resolved! Create request in servicenow through REST API integration using Cart API
Gertting below error while creating request in servicenow through REST API integration using Cart API: {"error":{"message":"Mandatory Variables are required","detail":""},"status":"failure"}> Not sure why. Third party is sending the Payload in below ...
Resolved! Set Display Value on a field using client script
Hi i need to copy field display value of a reference field parent_incident to u_parent_incident(String field). Kindly check the script which doesnt work and suggest function onLoad() { var tes = g_form.getValue('parent_incident') ; //reference...
Auto numbering skipping numbers
I have a table that is an extension of the CMDB_CI table. I want auto numbering to exist. When I try to do this auto numbering always skips by a one number. Why is this is the case and what can I do about it?
How do capture import set table
Hi All, I have created one importset table through "load data" . That import set table i have used in my transform map scripts. now i wanted to capture that importset table with all fields,dictionaries and labels.. Queries 1. If any custom table that...
Data Center Management...
How do you manage your data centers? Giving the mixture of Cloud approaches with Public, Private, Hybrid and consuming SaaS applications/services, the matrix is even more complex now. Managing and understanding the services you have, who or how they...
Resolved! How to add message within section of change form
Hello All, I have requirement to show message in schedule section of change form.,in schedule section there is already a message and i have to show another message like existing. I am sharing a screenshot. Please check. Regards, Manjusha Bangale...
Resolved! SCCM Scheduled Import - Not Running Custom Data Source
I've started customizing new data source imports for our SCCM integration, such as querying v_GS_PHYSICAL_MEMORY to create the Memory Modules in ServiceNow. However, we I added it to the OOB Scheduled Data Import, it keeps getting skipped over. There...
How can I show some extended table fields in the "Available" side of the slush bucket in Personalize List?
How can I show some extended table fields in the "Available" side of the slush bucket in Personalize List? I can Configure > List Layout and add them and they then show up for users in Personalize List on the "Selected" side of the slush bucket. If t...
Resolved! How to Remove blank spaces after set Visible(false)
Hi all, In my catalog form I am writing onLoad() client script. When requested for is empty all other fields are hidden but the form shows spaces for those fields. Can anyone please help me how to remove these,
Error " Table name cannot be null ... "
Hello, We have 3 Errors that are displayed uninterruptedly in our dev platform, we don't know what the root problem is..Those are the errors:Table name cannot be null: java.lang.IllegalStateException: Table name cannot be null: com.glide.db.TableDes...
