cmdb_read role in servicenow
Hi All A user in my instance has cmdb_read role . Does this user have read only rule to incidnent/task table aswell . Can this user read any incident/problem/chnage request PLease guide me . Thanks
Forum Posts
Resolved! how to disable a view ? ex: mobile view from my instance
Even though i have used hidden option or assigned admin role to mobile view, still itil users are able to see mobile view in the task tables or any other table. please advice an alternative approach.
what exactly is the difference between permanent fix and communicate workaround?
can anyone explain what exactly is the difference between permanent fix and communicate workaround?
Resolved! Making Variables editable on Catalog Task Form
Hi All,Is it possible to to make variables editable on catalog task form based on user roles by using Client Script??...The requirement is some variables should be editable for ITIL users Can someone help me with this?Thanks and Regards,Angshuman
Resolved! Journal fields rearrange themselves with the Activity formatter
When you have multiple journal fields on a form, such as you get with the out of the box incident form on a free developer instance, the Activity formatter will rearrange the journal fields for you in contradiction of the explicit configuration of th...
How to Change the form layout on the service portal for the standard change record producer
Hi, How do modify the form layout for the record producer on the portal similar the way we do it on the native application. I tried with context menu form layout but it changing the layout on the native application as well.
Resolved! How to set a Protection Policy on custom Script Includes and custom Tables?
Hello All,I am interested in setting protection policy to a Script Include of one custom application of mine, along with setting the same to one of its tables.I've reviewed the documentation about this option. From what I understand, if you are opera...
Resolved! How to add manual approver?
Hi Everyone, What do i need to configure to be able to add an approver in a change New or Edit button is not available. Reason is I want to add a manual approver to my change. Utilising the Manual Approval workflow activitiy. Thanks, Tadz
Ui action cancel button
Hi all, If the user opens a case , I have set a 'cancel button' which he can click on to cancel the case. Before he cancels, a confirmation box appears. If he clicks ok (on true), then i have to set the state of the current case to cancelled. Th...
Maximum file size to convert to base64 in servicenow
What is the Maximum file size to convert to base64 in servicenow? i tried with 2MB and 3MB but it is not converting to base64. Please help me in this.
Resolved! ITIL user can not view shared dashboard
Hi all, I am new to SN. I have this issue that i can not solve right now. could you help? thanks I created a dashboard and shared with role itil, but ITIL users can not see it. IItil user can not see it (itil user has access to Incidents records)...
Resolved! Alter the Error message "Attachment(s) are not added"
Hi, Is there a way to modify the text "Attachment(s) are not added" to any customized text. (The error message is generated as I have selected Attachment Mandatory in the catalog form.) If Yes, can it be restricted to certain portals only or widgets ...
Resolved! Create RITM from the Excel file
Hi Friends, I have a service catalog item in which, an excel file will be uploaded and from that excel file, I need to create multiple RITMs . I need to create multiple RITM's from each row of the Excel file. How to do it. Please help me..
Resolved! Can I create multiple process flows for Change table?
Hello,We've recently had a request to modify the order of approvals/tasks in our emergency change request procedure. Essentially an assessment task is moving from near the start to just before close. Is it possible to have Cyber Risk Review #1 sh...
Resolved! Remove time from Date Time field
Hello, I would like to strip out the time on the Due Date field for my Catalog Tasks. My script to populate is very simple: task.due_date = current.variables.requested_date.getDisplayValue(); Is there a way to strip out the time? I have tried...
