Duration time for Requests
Currently, OOB is not setup to populate the Duration fields in RITM's. Anyone know how to set this up?
Forum Posts
Download all attachments in one go from sys_attachment table
Hi,Requirement is to download all attachments related to incidents present in instance and it should be done in few clicks not in a away that we need to click 2k-3k times.name of attachments can be manage, i created a script which will append inciden...
Resolved! Alert message before clicking on submit on a catalog item
Hi, I have added an alert that pop's up when we click on submit button on a catalog item. We should be able to submit a request after we click ok when the pop-up appears for the first time. Thanks
Why is my email notification getting sent twice?
I have a simple notification based on a change being a specific state (Review). When a change enters this state, I want an email fired off to a user in a specified field. Here are my conditions for this notification: When I make this event happen,...
Resolved! business rule not running after inbound action
I have an inbound action that adds a work note to my incident containing the email content when the subject of the email contains "work note added". I can confirm that this works. I also have a business rule that runs when my incident gets a work not...
Resolved! How do I add additional fields to Interaction view in Workspace
I am trying to display the fields "Incidents by Same Caller", "Requests by Same Caller", and "Related Tasks" in Agent Workspace for interaction records. I went into form layout and added those fields in the Workspace view, but they are not displaying...
Resolved! Image not showing up in email notification
Hi Everyone,I'm having a strange issue where I have a footer image (company logo) in my email notification. The image is in db_image and I've added it using the image button in the HTML Text Editor in the notification template. When I preview the not...
What is the difference between Social Q&A and Communities?
I'm looking for a capability in ServiceNow to stimulate users community helping each other with how-to questions.Having a look on the SN documentation I see different features like Social Q&A under knowledge management but also Communities under Serv...
Resolved! Catalog variable styles
I am trying to make a variable (type = label) bold with this catalog client script code: g_form.getControl('event_info').style.fontWeight = 'bold'; It is causing a javascript error: g_form.getControl(...) is null. I would also like to make the Q...
Multi Tenant in servicenow?
I want to know what is MT , multi tenant in servicenow? what is thier roles and responsibilities?
Resolved! ACL script help to check member is belongs to assignment group provide read access?
answer = getAttachmentReadAnswer(); function getAttachmentReadAnswer() { var user=gs.getUserID(); gs.info("user name is:"+user); //in logs it is giving correct user var grp=current.assignment_group; gs.info("currentgrp name is"+...
Resolved! Where are catalog item varliable's values stored and how do I put them on the RITM description via a workflow?
(I also posted this to the category Workflow because I wasn't sure which category it belongs in)I have a catalog item that has several variables associated with it. I thought the catalog item variables were stored in some table extended from sc_cat...
Resolved! Clear list collector selected values when some field is changed in Service Portal AND Desktop
Clear list collector selected values when some field is changed in Service Portal. When I change the value of one variable, a choice list, on a catalog item, I want the values from a list collector all cleared out. I have managed to achieve this wit...
Resolved! How to query a certain user's role
Hello Community,I have a question. I am trying to query a certain role and return a true statement when a user has that certain role. What am I doing wrong?Here is the script I am trying to work withfunction userHasRole(UserID, role){ var roles =...
Display Value Dictionary Override
I have a custom table extended from the task table. I want to change the display value of my custom table to a field other other than number. That field is a read only string field that I am populating via a business rule. I went to the dictionary...
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