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I am interested how other users have implemented Routine Change. We use comprehensive mostly, and Emergency. My thoughts on using Routine change are to create a "catalogue" of routine changes, which do not need CAB approval. These are repeatable chan...
I am adding a field called Effort spent on the from and i have to update manually how much time i have spent on the incident before assigning it to some one else.here the same process continues until the incident resolved. what i need to do it to sho...
Hi All,When we are trying to move data from one instance to another by uploading through Excel sheet, the Sys ID is changed. If we are using XML then there is no change in Sys IDs.Can anyone help me out to find out the reason? Regards,Ajai
Hi All, we are working on the reporting for Problem Management and would like to know your thoughts on the best way to show Number of Incidents per problem with RCA vs All Incident. Thank you.
As of Fuji release, do we need separate license like approver_user for approving or rejecting any request here? Or itil user can do everything?
Does anyone know where to change the first day of the week setting from Monday thru Sunday to Sunday thru Saturday? Either in a global setting or reporting specifically.
Hi,On occasion when using multiple-provider SSO functionality, I receive a strange error when using the "login_with_sso.do?glide_sso_id usage" URL parameter.I get a "Page not found" error with "The page you are looking for could not be found" for "lo...
Just wondering, has anyone found out how to open a report with reportingv2 (fuji) still in the edit mode, but with the actual edit options minimized?i.e. to look like the attachment?Perhaps a parameter to be put in the URL or something in the system ...
I'd like to open multiple (1000+) change tasks for one parent Change Request. Each Change Task would reference a different Server CI. Any ideas on how to automate this?
Hi Everyone,I am not a developer material but I am trying to make this work but just can't seem to be able to do it even after looking into some articles here in community.I will try my best to discuss the problem that is need to be solved. Hopefully...
Hi,I'm trying to get my head around how view rules work and when they are invoked.I'm aware that there is a global business rule (called 'incident functions') that affects the form view that is presented when opening an incident to distinguish betwee...
I have written a script that I want to trigger an event when an incident is between 5 and 6 days old. var sixdays = gs.daysAgo(-6); var fivedays = gs.daysAgo(-5); var target = new GlideRecord('incident'); target.addQuery('subcategory', "Q...
When personlizing a list - for example in Assigned to my Workgroup, is it possible to make related lists available to the end users or is this only an admin function?
Has anyone successfully created a Kiosk view to be used for walk-in's in at help desk? If so, would you mind sharing?
Hello!I am in the process of configuring our Service-Now instance and would like to query the best practise for adding our Third Party Suppliers & Third Party Contacts.My guess was to create 'Third Party' under groups and add the companys/contacts th...