Incident Management has a two tier categorization. However, the organization I work for wants to add a third category. Has anyone implemented a third category in Incident Management? Adding a third tier can be a little messy and the list will grow lo...
Hello all,My company is currently in the process of implementing both ServiceNow and Apptio. I am looking to get as much information on the integration between the two as possible. With that being said, I was wondering if anyone knew of any good case...
Hi,We are looking to create asset records via a wizard so users have a nice pretty front end to play with - at the moment it's only passing basic info as we're testing the concept.Asset gets created via record generator in the wizard - not a problem ...
I have created a document in Managed Documents that is basically a form for a requester to fill out and return if a release is of a particular category (Enhancement). How would I go about generating an email (notification) from a release's work flo...
Can we add a space between two fields in a form. Please see in the attached image
I have a requirement to remove sensitive info from audit log, If there is sensitive information found and removed I want clean up the audit log so it wont be displayed. I have a field to identify if sensitive info is being removed. How can I accompli...
I am in the process of purging our CMDB to set up integrations with external systems. I was able to delete all records in most of the CMDB tables.However, there are some records that are automatically re-created after they are removed. These are clas...
Somehow the email active checkbox in our email property was turned off. When I look at the audit log for the sys_properties table and find the element name "glide.email.smtp.active" and review the history, it only shows me changing it back to true. I...
Hi, I currently have the following setup: 1. I have a change form that points toward both a parent and extended change table2. I have enabled a multi-select field that allows users to select multiple users from a cmdb table 3. I have a workflow that ...
Hi, I have a custom report created which shows the report sine the beginning. I want to modify this to show only last 6 months of data. Is there a way to do this? Please help me.
Hi ,Currently we are implementing sso . As part of sso need to create own sign in and logout certifications using with java key tool ( as per wiki). But I am knew to it . Please help me ,how to download the java key tool and use it. Thanks,Naga
Dear All,we have defined change freeze period in our CM Process , I would like to create change freeze calendar under CM module visible by ITIL users. could you please help me to create this calendar thank you.
I am trying to attach/reference a KB article from a service catalog. I'm a new administrator, so I'm not really sure what the plausible ways to accomplish this are. Some ideas I have are:Include an href link in the description - this could get missed...
Hello,I want to check if my CI has relationship that contains Service maintenance.
Hi Community,We are looking to export the data we have in our CMDB and start a fresh and remove any customizations that have taken place prior to geneva.I know there hasn't been a huge change in this space, but we are looking to really start as fresh...
