After integrating DPR with ADO, Workitems are getting linked under product but not under a release

RC19
Tera Expert

2 hours ago - last edited 41m ago

We have integrated ServiceNow Digital Product Release with ADO and are able to extract workitems to the plan of the product . but when i created a release with the same product as primary, workitems are not getting linked OOB . then how is it supposed to work ? how can we track our release without workitems getting attached to it ? please answer.  

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Sachin_Nasa
Tera Contributor

an hour ago

Hi @RC19 ,

Even after integrating Digital Product Release (DPR) with Azure DevOps (ADO), creating a Release does not auto‑link ADO work items just because the same Product is set as Primary. That’s expected. DPR requires you to explicitly add/import scope from the connected planning tool.

 

How it’s supposed to work (supported flow):

  1. Connect DPR to ADO and verify that the relevant epics/features/stories are visible to the product for planning. 
  2. In Release Planning, add/import those items as the release scope. Once added, they appear in release dashboards/policies for tracking.

If you need auto‑linking (not OOB):

  • Build a small customization (Flow Designer or Script Include) to fetch ADO items by product/tag/area path on release creation and attach them to the release scope. 
  • Or consider DevOps Change Velocity if you want deeper, governed traceability (work items, commits, test/security results) tied into Change policies.

Integration enables visibility and import; it does not auto‑attach work items to Releases. Use Release Planning to add scope, or customize for automation.

If you find this response helpful, please mark it as Helpful and accept it as the solution if it addresses your question—it would encourage me to contribute more to the ServiceNow Community.

Thanks & regards,
Sachin Narayanasamy

RC19
Tera Expert
In response to Sachin_Nasa

an hour ago

Hello @Sachin_Nasa Thanks for your reply.

 

  1. In Release Planning, add/import those items as the release scope. Once added, they appear in release dashboards/policies for tracking.

Can you please explain this in detail ? what is meant by Release Planning here and how to associate those work items to release? can you please explain this step in more detail.

 

Because in release scope of a release, I am able to only create new product enhancements. There is no option to add existing enhancements here.

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