After logging in, users with the ITIL role are forwarded directly to the Operational Workspace

itspezi1 · ‎01-13-2025

Hi Team,

After logging in, users with the ITIL role are forwarded directly to the Operational Workspace. Who has an idea for implementing this?

BR

Runjay Patel · ‎01-13-2025

Hi @itspezi1 ,

You can make changes in login script like below.

https://<instance_name>.service-now.com/nav_to.do?uri=sys_homepage_destination_rule.do?sys_id=6b596e79ed801110f877faea558f694a

Disable below script

https://<instance_name>.service-now.com/nav_to.do?uri=sys_ux_screen.do?sys_id=7c2ed69dc3bb3010965e070e9140dd4c

var user = gs.getUser();
    var itilRole = 'itil'; // Role name for ITIL users
    
    if (user.hasRole(itilRole)) {
        // Redirect URL for Operational Workspace
        var operationalWorkspaceURL = '/now/workspace/operational';
        

        action.setRedirectURL(operationalWorkspaceURL);

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View solution in original post

Ankur Bawiskar · ‎01-13-2025

@Runjay Patel

I couldn't find any script associated to that URL?

It would be nice if you could explain & provide your guidance for the same so that it helps other community members as well including me.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Runjay Patel · ‎01-13-2025

Hi @Ankur Bawiskar ,

Which url are you talking about?

i can see the details like below.

Ankur Bawiskar · ‎01-13-2025

@itspezi1

you suggested to write a script but couldn't find any script field

Can you please help regarding that where to write that script?

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Runjay Patel · ‎01-13-2025

Hi @Ankur Bawiskar ,

As i had mentioned login script, you can make changes here.

Ankur Bawiskar · ‎01-13-2025

@itspezi1

can you please help regarding these 2 records? what needs to be done with these?

I am trying to perform something similar in my PDI;

https://<instance_name>.service-now.com/nav_to.do?uri=sys_homepage_destination_rule.do?sys_id=6b596e79ed801110f877faea558f694a

Disable below script

https://<instance_name>.service-now.com/nav_to.do?uri=sys_ux_screen.do?sys_id=7c2ed69dc3bb3010965e070e9140dd4c

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader