After posting the worknotes they are still on the worknotes field Custom Declarative action

[Debasis Pati]

Hello All,
I have created one delarative action called Resume and when we click on it it should open a popup with worknotes field as mandatory field.

everything is working fine all the things.
One glitch here when i cliekd on resume and provided worknotes it updates the worknotes but the worknotes field still contains the old value what we have provided.

The config i have done by looking at the resolve declarative action on the incident field.

Please see the screen shots>


Now if you see the third image the worknote what i have provided it is already posted but the worknotes field still contains the value "Testing Worknotes-from popup". As worknote is already posted it should not be here again.
Why this is happening and what i should do to fix the issue?

@Ankur Bawiskar  any idea?

[Debasis Pati]

Hello @Ankur Bawiskar ,

can you please provide the link for the problem.
Are there any workaround suggested by Servicenow?

Regards,
Debasis

[Ankur Bawiskar]

@Debasis Pati 

ask customer admin or platform admin to check that PRB

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