After Xanadu upgrade the business rule is not working
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-24-2025 04:03 AM
Hello,
The data is not being transferred for IND to IDT, the IDT is created in automatically according with the INDs fields, such as: Applies to record, Owning group fields.
After upgrade IDTs lost the CI name, the assignment group and the due date. The business rule is not working. I have attached images.
Thanks in advance.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-24-2025 04:14 AM
Yes all are up to date.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-24-2025 04:41 AM
Since it's custom code, we can only help you if you have the complete code. You are just sharing a screenshot without trigger or other logic that may be involved. Have you checked on other logic, updated by the upgrade? Maybe something is preventing your trigger to trigger?
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-24-2025 04:39 AM
is that a custom business rule?
if yes then why not add gs.info() and debug to see which line is breaking?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader