Agent Workspace - How to apply highlighted values to a landing page list

[Alex319]

Hi, 

I am unable to get the highlighted list values to apply to the list on the landing page of agent workspace. When working in a PDI it applies to the list views such as open incidents but will not apply to the landing page list itself. I am having the same issues on our dev instance. 

i have created a highlighted value which applies to the task table (see below)

below is when drilling down into the highlighted value conditions for priority = 1 - critical. 

Below is the view of the landing page itself, showing no highlighted values.

 

Any suggestions or advice would be great. 

Thanks

Alex

[Maik Skoddow]

Indeed, that is strange. Maybe you want to raise this issue at ServiceNow?

[Alex319]

I've raised a case with SN, i'll reply here if i find a solution

[Maik Skoddow]

Hi @Alex 

Is there any news here?

If I could help you anyway, please mark my answer as correct or helpful.

If not, please let me know what you are still missing.

Kind regards
Maik

[Alex319]

HI @Maik Skoddow 

I haven't heard anything since i raised the case unfortunately.

This was the last response I recieved: 

I have created problem with developers to look into the issue. The problem ticket has been associated to this case for your reference. PRB1452219 : Highlight values feature not working for the Agent workspace landing page list component While developers investigate the issue, this case will remain in Pending Problem state. You will be notified when there is a progress in the problem state.

Thanks

Alex

[Alex319 · Accepted solution]

Hi All, 

I have received this reply from SN regarding the highlighting issue. 

Solution proposed is :

Hi Alex, Unfortunately, the problem raised for this issue has been closed by development as a "Won't fix" with comments: "Because of our current prioritized efforts, our current policy only allows for investigation of UI related PRBs if the issue in question has at least 5 Incidents associated to the problem, is security related, or is considered a legitimate P1 or higher. This allows us to address more critical issues impacting a large customer base with the current resource allocations we have in place." After carefully considering the severity and frequency of the issue, and the cost and risk of attempting a fix, it has been decided to not address this issue in any current releases. We do not make this decision lightly, and we apologize for any inconvenience.  This means that if more customers report the issue, developers will consider fixing it in future releases.

We apologize for any inconvenience.  Unless you have further queries, please click on Accept Solution to close this case.

Best Regards, Sandhya

Unfortunately, it seems there will be no solution to the above issue in the near future. 

Thanks

Alex