Hi all, I have an email mailbox forwarding to ServiceNow and in turn an inbound email action to create RITM's using the shopping cart. All is working well, however for some of these emails they are HTML. My inbound action is simply putting the body o...
Hello, I am looking to pull a report on inactive users that still have roles and groups assigned to them. How do i query this report? Please help with a script if it is required. Thank you.
Hi all, Over the weekend some of our catalog items have disappeared from our portal and can't quite figure out why. Our team have checked user restrictions, ACLs, catalog item configurations etc but don't see anything out of the ordinary. The issue ...
Hi all, In the PROD instance of my customer, the below script has been running on a daily basis for several months (more or less unintended): ============================== var gr = new GlideRecord('cmdb_ci_service_discovered'); gr.addEncodedQuery(...
Hi, Is there a way we can change the background color of the incident form such that the background is black and the field text coclor is white. I have gone through other community responses but most of them relate to changing the background color of...
Microsoft Teams Spoke for ServiceNow IntegrationHub [com.sn.ms_teams.ah] plugin is not available.
How to add help text for a field over the incident form? When i go to configure variable and text under the 'Help' it doesn't perform any action. Can someone suggest please.
Incident Management - Report to show the time spent in each incident state. Need to know on how to generate a report that shows the incident and the different states it was in along with the time in each state. the current state of the incident can...
Hi SNC, I have a request to add several checklists to a workflow so that fulfillers are required to check the boxes before closing the task. While this probably isn't the OOB function for checkboxes, I have found that a client catalog script can solv...
Hello, is there any way how to control check list templates visibility ?If user 'A' create checklist and save it as template, then also user B from different group have access to it and can use it and see itWe activated checklist functionality on GEN...
Hi SN Dev Community,Has anyone been able to implement the Checklist feature on catalog tasks (eg. easy way for the task recipients to understand what needs to be done without multiple tasks)? Is there quick steps on how to implement this?Thanks,Ravi
Hello, I configured a new Service Catalog item. On submit, I would like to create an incident instead of a request. How do I achieve this. For now, the submit button is creating a request. Need to change that behavior. Thanks for your assistanc...
Hi All, I have created a script action when it runs all the updates which run by script action is showing as "System". Is there any way to show particular user name? Thanks in advance,
Hi All, We are getting error message as "Error Message Illegal access to method getRecord() in class com.glide.sys.User" in our RITM form. Where we have used default value for all variables to auto populate logged in user details like email,name,empl...
Is it possible to send attachment to some shared folder.
