Why CC and BCC EMAILS are not receiving to the recipients? I have created an email template for incident communication management, I have given a communication channel like email, and when am sending the updates from the related link (i.e send upda...
Hi All, I am on Madrid Patch 4 version of ServiceNow. There is requirement to create the custom interactive filter on CMDB View Dashboard for health metrics, the filter is working only for reports but not for Completeness, Compliance and Corretcness ...
I wanted to get the current url of thecatalog portal and to use the url in reference qualifier to get the sys_id of case Sample Url: instance.service-now.com/portal_name&sys_id= &case_id Now in reference qualifier of a catalog item needs to get the u...
As per the ServiceNow OOB functionality, only users with admin roles should be able to see the inactive groups in the choice list(In my case on the incident form, we have a field called assignment group reference to sys_user_group table, in that fiel...
Hey Experts, After we clone prod over sub prods (target instances) the theme (color of instance) of target instances are also getting cloned. Instead we want to preserve the theme i.e. we dont want the color of instance to be changed for users after ...
A colleague create an item in the request catalog. That is fine, pretty standard stuff: He then went ahead and copied it via the Insert and Stay option, but the new Item seems to be missing the [Update][Delete] option? Did anyone run into something...
Dear Community, I was wondering if someone could help with the following… We need to hide the ‘Close Incident’ button (affect all users) when the ticket is in a ‘State’ of Resolved. It currently serves no purpose at present, and that confuses some pe...
Sequencing choice items is something we are trying to figure out. I can create a choice list for my incident item, however, if I do not put them in order, it will not show in alpha order on the form. I know that I can set the order while adding my c...
I have an array of objects in my server script.How to access that array in html template in servicenow widgets? Thanks and Regards in advance.
Hi there, RE: Get the first name of the person (agent) who updates the ticket I was wondering if anyone could help with the following. (P.S. You are dealing with a complete novice here, just so you know). We have default emails and custom replies tha...
I have a workflow with a "create task activity" that already assigns to a group for fulfillment. The challenge is that I also want to be able to assign the same task (it is a general task) to multiple groups from this same workflow. Is there a way ...
If a business unit wanted to migrate to another knowledge solution can you export the documents stored in SN?
I created a business rule that is set to run when the Business Elapsed Percentage hits 50%, this is an after rule set to run on update and insert. I can not get the sla.warning event to fire. I would like to pass who the assigned to is on the task o...
We are using multiple Service Portals. I want to get the URL suffix of Service Portal (ex: sp) when catalog item is requested from only the Service Portal.I am trying to get the URL suffix using "onSubmit" client script of Variable Set. How can I jud...
Hi, I am trying to create a widget in service portal. It is a search widget which fetches the name of the user from sys_user table as the name is typed and select the user. As I am new to service now, I am not able to figure out the script. Please h...
