Resolved! Accept/Reject Incident
Hello AllI have a requirement like accepting or rejecting a resolution via email for incident record? has anyone worked on it >? how can i achieve this ?
Forum Posts
How to hide a tab in dashboard for a specific user?
One of my requirements is to restrict the visibility of a tab in dashboard to specific user. Other tabs should be visible in the dashboard. Appreciate any suggestions and solution regarding this. Thanks in advance. Rgrds, Audi
Changing Asset Classes
We are importing thousands of assets from our old asset management system into ServiceNow. In the old system, we had six classes: Computer, Computer Accessory, Electronics, Equipment, Furniture, Vehicle. Each of these classes had anywhere from four t...
Client script running on parent table with inherited true causing issue on child table
Dear all, There is a new table (xyz) that i have created for one of my requirements. This new table is the child table of hr table. On my table xyz i had been trying to write an onsubmit client script to make attachment mandatory (on case or table le...
How to import users, roles and group
Hello all, I want to import users roles and group from excel sheet into service now users , roles and group table. Please give me the brief description for how to achieve this. Regards, Manjusha
User criteria to restrict by country shown in user location
How would I format a script to restrict to a location's country value based on a users location record.I am using Country to limit who can see certain things in the Service Catalog, and having trouble getting it to pull the right info.
knowledge categories not showing when viewing the knowledge base
Looking at a knowledge base definition record I see many categories in the related list "knowledge categories" that dont seem to come through when viewing the knowledge base (from a user's point of view such as Service Desk/Knowledge ) This came up d...
Changing Incident Priority
Do you allow your users to change incident priority over the life cycle of the incident? If so, how do you report on that without having an incident counted multiple times on reports? Example: The incident is a P1 but over the course of troubleshooti...
Resolved! How to hide categories in Time sheet portal
Hi , I have a requirement to hide all the categories Except "Project Tasks" under Tasks - > All Tasks How can i achieve it , can you help me where i need to make changes . In Time sheet Portal - > Tasks - > All Tasks - > we have the below categories ...
Resolved! Now Mobile in Microsoft Intune
I'm involved in the testing of the Now Mobile app on company Samsung phones. We use Microsoft Intune to download apps that are restricted by company policy. The app has been downloaded for testing but it seems that there are other dependencies that t...
How to change color of record to red in list view if priority is Critical ?
Hi All,How to change color of record to red in list view if priority is Critical ? Thanks
Servicenow CPU and memory utilization stats
Hi All I have been asked to submit server stats for my servicenow application . The ask is to find CPU utilization , memory utilization , server stats for my snow application . Please guide
Adding the Flag Article button in portal side
we have a Flag Article option for the knowledge Articles in native service now screen but the flag Article, is not available in portal side.
Resolved! g_form.hideRelatedList: How to hide all or specific related lists in service portal?
So anyone know what parameters to enter to hide catalog tasks, approvals, and group approvals in the service portal? I was able to use g_form.hideRelatedList("task_sla.task");to hide this in Incident form but now I need to know what to enter for thes...
Ask the Expert: ITSM Common Services Data Model (CSDM)
Join us for another session of Ask the Experts! In this session, we'll be covering ITSM's Common Services Data Model (CSDM). The Common Services Data Model (CSDM) represents a shared set of service related definitions that span the ServiceNow® pro...
