Hi All, We have a requirement where when a new user is created manually in ServiceNow, a email needs to be triggered with the password(Which ServiceNow automatically sets) along with the link to change the password. Also I want ServiceNow to set pa...
Hello Guys, We have a requirement related to Watch-list Configuration ; 1. When end user replies to Service-now notification the CC list should be added to Watch List in the Incident form. 2. When end user replies to Service-now notification with mod...
We have been using the CAB Workbench to facilitate our weekly CAB meeting and while it offers some value we have quite a few issues with it so far: (1). Slow Performance. If I go through all the change requests at a normal pace in the meeting, the sy...
Hello All, I have a requirement to modify the text (underlined) in the work notes and Additional comments fields to help users understand how these fields work. Has anyone successfully done this? Please guide me in making the changes. Thank you for...
Hi community, Any help would be appreciated here! I require to hide the 'Resolve' button and 'Resolved' state of an Incident if there are active Incident Tasks associated to a parent Incident record (if the logged on user is not admin). I have come ...
Hi All, We have a few email addresses, e.g., help@mycompany.com that will be used to create Incidents. If a message is received from an email address matching a user an incident is created and in some cases routed to the proper support team. Please s...
Dear Community, we have a customer request that the SLA should start with the Service Desk Call, if the call generates an Incident. Same issue, when we use Agent Workspace and it is an incoming "Interaction". But it should work both ways, either wit...
How to check if a user is a manager considering user table has large number of records.
We have a PRIMARY CI field in SNOW Incident , problem and change type records. What exactly it means? At what level it is supposed to be set? If we wanted to change the Primary CI and replace with another Primary CI, what is the impact?
Good morning, I am trying to add 7 new catalog items under a category and for some reason I cannot "Omit price in cart" on any of the items. I check the box, click Save, click Update etc, and the box is becomes deselected. We are running Madrid. ...
Hi all, How to update Live_profile photo field with sys_user's avatar/photo?My requirement is to update the photo field of live_profile table using the sys_user's photo/avatar.I tried using the background script : var user= new GlideRecord('sys_user'...
I'm an intern in a company and we grouped into different teams and we're asked to name our team. In this wanted to name our group which is related to itsm servicenow and sounds cool.
I'm looking for a way to have a 'mailto' link with embedded subject (such as <a href="mailto:test@example.com?subject="Test">Click Here</a>) to display within a Catalog Item's Description section. The dialog box for inserting a link doesn't seem to a...
Hi, I'm trying to create a before business rule that changes the short description of an incident to something from the description of the incident. I'm trying to parse the description (never done this before!). Basically - I want to take all the tex...
Hi all,I am struggling with the syntax template.print(). I want to display buttons in an email notification.I am using html code in email notification script and using that html code within the template.print() syntax.My HTML code is working fine but...
