Agent workspace logo different for some users

rachana_patel
ServiceNow Employee
ServiceNow Employee

Hi, 

 

After setting agent workspace custom logo, 

 

admin is able to see the custom logo but for some users, they are not able to see custom logo rather able to see the default NOW logo, in agent workspace header. 

 

Is this because of domain separated instance, does it have any effect on how users get to view the logo in in their instances. 

5 REPLIES 5

Community Alums
Not applicable

Hi @rachana_patel ,

Since you are a ServiceNow Employee you must have the product teams/ devlopment teams, you can directly reachout to them as well right!!