Agent Workspace Redirect URL Using UI Action not working

[Satpal Singh1]

Hi All,

I am unable to open URL using UI Action for Agent workspace. 

I tried below options already, but didn't help.

1. action.setRedirectURL('http://www.mysite.com/mypage.htm');

2. window.open('http://www.mysite.com/mypage.htm');

3. g_navigation.open("'http://www.mysite.com/mypage.htm'");

Nothing works here, I don't know what I need to else, remember it is Scoped application and it is "ITSM Workspace" application.

Regards,

Satpal Singh

[Goran WitchDoc]

I don't think it's so happy of redirecting outside of the instance. I did a quick test with this one in the CSM scope and it worked.

//Göran
Feel free to connect:
LinkedIn
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or look at my Book: The Witch Doctor’s Guide To ServiceNow 

[Goran WitchDoc · Accepted solution]

Bad memory, but I have actually in my book how to redirect client-side to external as well 🙂 For those who doesn't have the book, it's just like this: 

var win = top.window.open(‘http://www.coolsite.com’, '_blank');
win.focus();

Who knows what else there might be in the book 😉

//Göran
Feel free to connect:
LinkedIn
Subscribe to my YouTube Channel
or look at my Book: The Witch Doctor’s Guide To ServiceNow 

[Satpal Singh1]

Awesome This works for me 🙂

[AirSquire]

Hi Satpal,

Where did you write this piece of code? It is not working in my case. can you help me out.

Regards
Air

[Community Alums]

Did you figure this out?