Agent Workspace Redirect URL Using UI Action not working

[Satpal Singh1]

Hi All,

I am unable to open URL using UI Action for Agent workspace. 

I tried below options already, but didn't help.

1. action.setRedirectURL('http://www.mysite.com/mypage.htm');

2. window.open('http://www.mysite.com/mypage.htm');

3. g_navigation.open("'http://www.mysite.com/mypage.htm'");

Nothing works here, I don't know what I need to else, remember it is Scoped application and it is "ITSM Workspace" application.

Regards,

Satpal Singh

[Ct111]

Hi ,

I think the way you are setting URL might be wrong for scoped.

Check the below link 

https://community.servicenow.com/community?id=community_question&sys_id=0293c765dbd8dbc01dcaf3231f96...

Mark my ANSWER as CORRECT and HELPFUL without fail if it helped your purpose.

[Satpal Singh1]

Hi,

I tried for both Scoped and Global, and tried different possiblity already but it is not working.

Regards,

Satpal Singh

[Goran WitchDoc]

Yo Satpal,

Do you try do do it server-side or client side?

//Göran
Feel free to connect:
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[Satpal Singh1]

Hi Goran,

Yes, I tried on both Server-Side and Client but no luck.

It is in Agent Workspace scoped application.

Regards,

Satpal Singh