Agent Workspace: UI Action to Change Interceptor?

[Community Alums]

In Agent Workspace when we click Create Change Request, we would like to be brought to the Change Request Interceptor. 

This is the UI Action I have but nothing happens when I click Create Change Request from that menu. 

What do I need to change to get it to work? 

[Community Alums]

function onClick(g_form) {
var ga = new GlideAjax('GetChangeURL');
ga.addParam('sysparm_name', 'getURL');
ga.getXML(GetInstanceURLParse);

function GetInstanceURLParse(response) {
var answer = response.responseXML.documentElement.getAttribute("answer");
var win = top.window.open(answer, "_blank");
win.focus();
}
}

[Harsh Vardhan]

try now, and let me know what are you getting in alert?

function onClick(g_form) {
var ga = new GlideAjax('GetChangeURL');
ga.addParam('sysparm_name', 'getURL');
ga.getXML(GetInstanceURLParse);

function GetInstanceURLParse(response) {
var answer = response.responseXML.documentElement.getAttribute("answer");
alert('Community Test by Harsh '+ answer );
var win = top.window.open(answer, "_blank");
win.focus();
}
}

[Community Alums]

Ok I added that line and saved it. Now when I click 'Create Change Request' I get no alert. Nothing happens at all. 

[Harsh Vardhan · Accepted solution]

Here i have tested on my personal instance and working fine. 

Script include:

var getUrlSio = Class.create();
getUrlSio.prototype = Object.extendsObject(global.AbstractAjaxProcessor, {

	getURL: function(){
		var id = gs.getProperty("glide.servlet.uri");
		var url = id+'wizard_view.do?sys_target=&sysparm_wizardAction=sysverb_new&sysparm_parent=8db4a378c611227401b96457a060e0f4';
		return url;
	},

	type: 'getUrlSio'
});

UI Action Script:

function onClick(g_form) {
	alert('hey');
	var ga = new GlideAjax('sn_itsm_workspace.getUrlSio');
	ga.addParam('sysparm_name', 'getURL');
	ga.getXML(HelloWorldParse);

	function HelloWorldParse(response) {
		var answer = response.responseXML.documentElement.getAttribute("answer");
		//alert(answer);

		var win = top.window.open(answer, '_blank');
		win.focus();
	}



}

If my answer helped you, kindly mark it as correct and helpful.

[Community Alums]

I finally got it working by changing one thing - making the script include global instead of scoped. Thank you for all of your help and patience!