Fire a Notification through a Flow

[Madhan007]

Hi Everyone,

Requirement:
When a Catalog Item is submitted, an approval is triggered and after the approval is approved, a Notification should be sent to the Requestor.

I have created a flow and defined the approval. Now how should I trigger the Notification? I need Requestor  to set in To address and need Catalog Item Variables submitted by the user in Notification Body.

should I trigger the notification by an event ?

Please pour your Insights.

Thank you!

[JenniferRah]

Use the "Send Email" action in your Flow. 

[AndersBGS]

Hi @Madhan007 

just create “if approved” —> send mail (action). This should do the trigger that you’re looking for.

[glideFather]

Hi @Madhan007,

you can get inspiration from OOTB, this is for the CSM module:

Open the Workflow studio and search for "send" and you might find some flows.

Ooooor make the flow fire an event and the event would be the trigger for the standard notification record.

[Ankur Bawiskar · Accepted solution]

@Madhan007 

you can use multiple approaches to achieve this

1) directly configure notification on sysapproval_approver and use Advanced condition so that it sends only for your catalog item

OR

2) directly use "Send Email" flow action just after your Approval flow action and no custom notification etc required

If my response helped please mark it correct and close the thread so that it benefits future readers.