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Agent Workspace - user search configuration

Ankita9793
Tera Contributor

‎12-12-2023 10:57 PM

Hi All,

 

If I search for a user using his User ID in agent workspace search, It displays user details. I want to modify this to make phone number visible as well. I can see there is a view created on sys_user table, I modified it but it still does not show user's phone number in the details.

 

Please suggest!!

 

Ankita9793_0-1702450359468.png

 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎12-13-2023 04:15 AM

Hi @Ankita9793 

 

https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/search-administ...

 

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