Alias name search wrong condition

[reddy28]

I have a query regarding the Service Offering reference field on the Incident form.

Beside this field, there is an alias search button that opens a popup (the Service Offering list view) to search for alias names.

When I click this alias button and type a value (for example, 't'), the search only returns results that start with the entered text.
However, I would like this search to behave as "contains" instead — so that typing 't' would match any Service Offering that contains “t” anywhere in the name or alias.

Can anyone please suggest what configuration or action is needed to make the alias search use contains (LIKE) instead of starts with?
I already tried adding "ref_contains"=true to the dictionary attributes, but it doesn’t seem to affect the alias button popup.

[Community Alums]

Hi @reddy28 ,

No, it won't show here in the list view of Service Offering. It will show on the Reference field of Service offering on the Incident form. When type "t" in the Service Offering field, it will show the records in which the name or aliases field contains "t". Like this:

If my response helped, please mark it as the accepted solution so others can benefit as well.