All Work Notes should be hidden when exporting a record

Anusha Dande
Tera Contributor

Hi 

Can anyone please help for the below query

All Work Notes should be hidden when exporting a record 

Req: As a person who works with ISAs, DSAs, TPSRM, Scans, Issues, ARAs and Exceptions, I should be able to hide Work Notes from the exported document once I uncheck "Work Notes" from the Notes filter.  The exported document should not include the internal Work Notes so that all internal activity is not visible to other teams outside of Information Security.

Regards

Anusha

3 REPLIES 3

Musab Rasheed
Tera Sage
Tera Sage

Hello,

You cannot do this OOB, you have to create export button option and create view and add/remove fields accordingly. Go through this once.

https://community.servicenow.com/community?id=community_article&sys_id=3e952432dbd81510847d5ac2ca9619cd

Please hit like and mark my response as correct if that helps

Regards

Please hit like and mark my response as correct if that helps
Regards,
Musab

Musab Rasheed
Tera Sage
Tera Sage

Hello,

If you are fine with my response, Please hit like and mark my response as correct if that helps.

Regards

Please hit like and mark my response as correct if that helps
Regards,
Musab

Thanks @Musab Rasheed for answering the query

Can you please help me with any other solution other than creating new view. Is there any other possible way

 

Thanks 

Anusha