Hello everyone,
Someone created a custom ACL allowing list edit to all tables for users with admin role.
Now, I need to allow users with change_admin role to update state field on SCTASK from list view. Either the SCTASK list or the related list under RITM.
Created the ACL, but the first one (for admins) prevents the new one from being evaluated.
How should I proceed?
Thanks,
Hi,
So I just replicated what you're saying you have going on.
- I create a *.none list_edit ACL which would apply on every table and set that to admin.
- I tested as itil and they could not change the state field in list view for incidents
- I created an incident.state list_edit ACL, which is what you did second, and itil still could not change the state field in list view
- I then create an incident.none list_edit ACL, which is what I recommended above, and then itil could change the state field within list view for incidents
When adding the table level ACL, like I mentioned, it masks the higher level * ACL because now you've applied one for the table.
If you don't mind, please double-check everything and ensure you're targeting the right table, right field, and check for list_edit ACLs along the way and see if there's something blocking it.
It should all work properly like I mentioned.
Please mark reply as Helpful/Correct, if applicable. Thanks!
