Good afternoon, Recently, I replaced the Category/Subcategory fields with Business Services/Service Offerings on the Incident form. However, most other people cannot see these fields on the Incident form - only admins and those with a particular PMO ...
Hi So i am trying to delay a survey for 5 days going out. In dev i'm setting it up to delay 10 min. It's not working. When i am adding Closed - relative - on or before - 10 - min - ago It stops working (it works with out, and it is sending the s...
Hello, I'm trying to filter the reference available on the assignment group. I was reading about reference qualifiers but I can't seem to add a condition to them. What i'm trying to do is, whenever an incident has 'test company' as the company, it wi...
Hello,I'm working on an email script that should include a link to the incident ticket if the user role is 'itil' and if anything else they'll be directed to the ESS portal.My if/else statement is working. But for some reason .hasRole is always 'true...
Hello, Greetings, By default, the priority field is read only in the incident form but I would like a certain role, to be able to modify the Priority, do you have any suggestions? Thank you!
Hi all, I need real time scenarios and Requirement for preparing Interview as Service now Developer. Please Kindly guide me in the scripting , workflows and Service catalog Management. Thanks Adinarayana
Hi, I have a related list present on a custom table and I have configured an 'Edit' button on this related list. My query is regarding the list collector that a user will see when clicked on this 'Edit' button. Currently the 'Edit' option on related ...
Hi, I need to remove two options from communication section of Major Incident Workbench as highlighted in below screen shot, but I don't see any option to do that. Thanks, Kamlesh
Hello, I have a UI Action(related link) which was built on cmdb_hardware table to take care of duplicates. This UI Action is available on each CI in the hardware table. This UI Action checks for tickets, tasks etc and performs it's action. The issue...
Hi, I observed while creating a variable of type "container end", 'Name' and 'Question' fields are not appearing on the form. But after i create one, i can see in the list view the Name is set (as formatter) and Question field value is empty and they...
Hi All, I have created dashboard with 5-7 reports (bar chart) and I am the primary owner of this dashboard. I want to add 3 more people as a secondary owner. They should have Edit, View access. so what steps I need to take to do this? PS-I tried shar...
Hi,In problem management, when I close the problem record the associated problem task should get closed, if not it should throw an error message and abort the action....It is working fine for me but the state changes to closed, throwing an error mess...
Hi All,Reference variable field on Service Portal looks different than normal view. On Service Portal,it comes like a Drop down and the search icon not redirecting to the Table list.I need the view for Reference variable same as in the normal catalog...
Hey Community! This is what I am looking to do and would like some guidance: REQ and RITM titles to equal the value selected from multiple variables on the catalog item plus some text. Lastly, the SCTASKS to equal a value from each variable. I have a...
We've modified couple of ootb script includes in the past. Right now they are being skipped as part of upgrade process. We are currently working on these script includes to revert back to base versions by creating duplicates for the ootb ones. So tha...
