Knowledge Base Publish/Retire Workflow
Why do Knowledge Management have separate Workflow for Publish and Retire instead of a single one?
Forum Posts
What is Render property , what does it do .
Hi all , i have an incident which says , ' New' ui button is not visible on related list . Just Edit button is visible when i check that UI action for that table , its a global ui action and it has condition which is hiding 'New' button o...
Resolved! Advanced Condition on Notification : Do not send of work_notes contains...
We have a Notification that will send if conditions are: Active is TrueAssigned_to is not emptyWork Notes changes We have been asked to modify these conditions and suppress the Notification from sending if the recently added work notes contain a spec...
Resolved! Is it possible to remove/edit the 'Security constraints' message?
Hi, We are running 'ACL' to hide the incidents to All the roles expect 'Admin', In list view they are not able see the incident. If they tried to search the incident by incident.number, they will found the incident. After click on that incident the b...
Resolved! How do I update a record from a Service Catalog item using a record producer?
I have created a catalog item using a record producer that displays list of fields from our asset table. Users can use this catalog item to update the field/s and when submitted, those changes/new values will now reflect on the asset table. Appreciat...
Resolved! Mandatory related list
I would like to make mandatory
Resolved! Implementing Asset Management after CMDB
Hello,We are in the process of implementing our CMDB. For the most part, we are populating our data from various sources using automation. Our scope just widened to include Assets, to track all Laptops , Projectors etc.One of the thought that is ...
Resolved! How to identify whether any file attachment present in a table record or not ?
I am new to service now. I Need to list all the records of a table in widget/Service portal along with the attachments if exist. I listed all the records from the table but i want to validate whether each record in a table has an attachment or not. w...
import data into list field
Hi!i'm trying to import data via import set with an .xls file, into a list type field, but i can't see the way to make it.when i run the transform map, it completes successful with no skipped or errors, but when i check the table there's no data in...
how to send notification at a particular date and time in servicenow
we have one field next review date, my requirement is send a notification 1 day prior to that next review date.I wrote the following code to send notification but notification is triggering on current date and time onlyfunction onAfter(current, previ...
Resolved! Where do I find Instance License information?
Howdy folks I am the Sys Admin on our new ServiceNow environments, but I am still learning (a Lot!) I've been asked "What are our license dates?" Apparently our accounting department would like to know. I realised I didn't know that, nor what kind ...
Resolved! Knowledge Base Permissions
Hi, Can someone please help with this scenario: My org is in the process of setting up multiple knowledge bases. The intent is to control read/write access using User Criteria, but I was hoping for some guidance; here is an example: - I created a n...
Resolved! Adding multi select field to a UI page
I need to add a multi select field(which lists values from a table) to a UI page and based on the values populate list of records. How can I add the multi select?
Question on Business Service name uniqueness
There is a business rule that prevents two business services from having the same name. However, since the same application service can exist in multiple environments (Dev, QA, Production, etc), this rule causes problems. I would prefer to call my ...
Text align from right to left for a service catalog variable
I have a query related to service catalog variable. I have created a single line text variable called Name_AR .Generally the text align for any variable is from left to right.But i want this variable text-align should be right to left .For this i add...
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