Any idea how to change the "Name" of the Virtual Agent in the chat window?

[Steven61]

Any idea how to change the "Name" of the Virtual Agent in the chat window?

[Saurav11]

Hello,

I don't think you can change  it as it is hardcoded.

Please find the support article for the same:-

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0720033

Please mark my answer as correct based on Impact.

[Steven61]

Hello,

Thank you for your reply.

I'm not referring to the fact that a Live Agent would join the chat.

I'm looking for the initial name when the chat is started and the Virtual Agent welcomes a customer.

[Saurav11 · Accepted solution]

Hello,

I see that is juts the user. On the user  table just find virtaul agent and change the name to whatever you like:-

Please mark my answer as correct base on Impact.

[Steven61]

Thanks @Saurav11 for your help.