Any idea how to change the "Name" of the Virtual Agent in the chat window?
1 ACCEPTED SOLUTION
Hello,
I see that is juts the user. On the user table just find virtaul agent and change the name to whatever you like:-
Please mark my answer as correct base on Impact.
Hi @Steven61
go to table sys_cs_branding_setup and open the used branding record. There should also be a default branding record if not changed anything before. Then change the used Agent Bot or change the used one.
Maik
