API Call Http Protocal error 403 (Forbidden) : The server refused to fulfill the request

[Kanna12]

In my organization Third party (Qlicksense) trying to connect to SN through API. We recently change their service account password.
When they are trying to connect through API to SN, it is throwing Http Protocol error 403 (Forbidden): The server refused to fulfill the request.

Do I need to do anything from my end?

Please advise 

[James Chun]

Hi @Kanna12,

Are you saying that the integration was working prior to changing the credentials?

If so, are you certain the 3rd-party system is using the updated credential?

Cheers

[Kanna12]

Yes they are using updated credentials.