Service Now API end point to qlick sense for imgrate service now data to qlick sense

[Kanna12]

Hello,

Qlick sense team wants to imgrate service now data to qlick sense for reporting porpose.

We provided our end point to qlick sense team to access our SN account and created user account to access.

End point : Rest exploror

GET https://accdev.servicenowservices.com/api/now/table/{tableName}

We recently changed user account password in servicenow.
Qlick sense team updated password from their end, after updated the password in their system they are not able to connect our servicenow mentioed that they are receiving  error "403 Forbidden error. Service account refused to fullfill the request".

Is there any thing that we need to purform in servicenow stand point to resolve this issue?
How can i test it from my end this scenario?

Please your inputs much appreciated!

[Mark Manders · Accepted solution]

Did you only change the password? Because 403 usually shows up if the request is done by a user that is not allowed access. 

First: does this user still have the access to the tables/data it needs to?

Second: has the password been changed correctly?

Third: has anything else changed, like new ACL's on the data?