Apply Knowledge Article Templates on import articles

[manita1]

Hi ,

I am not seeing an option to apply template on knowledge article when trying to import an article with word file.

I do see the option when creating an article from scratch , does that mean this feature is not available for import ?

[Gabriel MF]

Hi @manita1!

Currently it's not possible to select a template to use during the import knowledge articles process.

In order to be able to select the template for a new article, you must activate following plugins:

• Knowledge Management Advanced (com.snc.knowledge_advanced)
• Knowledge Management Advanced Installer (com.snc.knowledge_advanced.installer)

Role required: knowledge_admin or admin

Documentation reference:

https://www.servicenow.com/docs/bundle/xanadu-servicenow-platform/page/product/knowledge-management/...

Best regards,

Gabriel