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07-15-2020 08:59 AM
I have created a record producer for website updates/changes.
Once the user submits the request from the Service Portal, the record producer is creating an "Emergency Change" but we want it to create a "standard change".
What do I have to change to create a "Standard change" from this record producer?
Any suggestions or steps will be appreciated.
Thanks
Solved! Go to Solution.

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07-15-2020 09:06 AM
Once a standard change template is created it automatically add a record produced to the service portal for that standard change.

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07-15-2020 09:06 AM
Once a standard change template is created it automatically add a record produced to the service portal for that standard change.
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06-14-2021 03:31 PM
Is there a way that the record producer be accessed by a customer that doesn't have the ITIL role? If a non-IT user regularly requests a standard change to be performed, can they just create the standard change for the team that will do the work and close out the record?
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06-17-2021 05:28 AM
Yes, you can just create a record producer and under the accessibility tab add to the catalog items.
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06-20-2025 07:45 PM
I have created a change using record producer.