How to create a Standard Change record producer?

GB14
Kilo Patron

I have created a record producer for website updates/changes. 

Once the user submits the request from the Service Portal, the record producer is creating an "Emergency Change" but we want it to create a "standard change".

What do I have to change to create a "Standard change" from this record producer? 

Any suggestions or steps will be appreciated. 

Thanks

1 ACCEPTED SOLUTION

Miguel Donayre
ServiceNow Employee
ServiceNow Employee

Once a standard change template is created it automatically add a record produced to the service portal for that standard change.

 

https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/change-management/conc...

 

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4 REPLIES 4

Miguel Donayre
ServiceNow Employee
ServiceNow Employee

Once a standard change template is created it automatically add a record produced to the service portal for that standard change.

 

https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/change-management/conc...

 

Is there a way that the record producer be accessed by a customer that doesn't have the ITIL role?  If a non-IT user regularly requests a standard change to be performed, can they just create the standard change for the team that will do the work and close out the record?

Yes, you can just create a record producer and under the accessibility tab add to the catalog items. 

yashshar705
Tera Contributor

I have created a change using record producer.


gs.info("Selected Change Type: " + producer.change_type);


current.type = producer.change_type;
gs.info("current change type " + current.type);
current.short_description = producer.short_description;
current.description = producer.description;  It is passing the value emergency after choosing emergency but creating normal change only why?