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Apply Knowledge Article Templates on import articles

manita1
Tera Expert

‎06-20-2025 12:15 PM

Hi ,

 

I am not seeing an option to apply template on knowledge article when trying to import an article with word file.

 

I do see the option when creating an article from scratch , does that mean this feature is not available for import ?

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Gabriel MF
ServiceNow Employee
ServiceNow Employee

‎06-20-2025 12:33 PM - edited ‎06-20-2025 12:34 PM

Hi @manita1!

 

Currently it's not possible to select a template to use during the import knowledge articles process.

 

In order to be able to select the template for a new article, you must activate following plugins:

  • Knowledge Management Advanced (com.snc.knowledge_advanced)
  • Knowledge Management Advanced Installer (com.snc.knowledge_advanced.installer)

Role required: knowledge_admin or admin

 

Documentation reference:

https://www.servicenow.com/docs/bundle/xanadu-servicenow-platform/page/product/knowledge-management/...

 

Best regards,

Gabriel

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