Approval Email are triggering with out request item reference links

[Sirisha Thota]

Hi All, We have encountered an issue where in the approval emails are being triggered to the users without the request item reference link.

This issue is being observed for few emails and other emails which are being triggered from the same notification are triggering as expected with the reference links.

Please check the attached screenshot of the email.

[Deepak Shaerma]

Hi @Sirisha Thota 

Could you please elaborate your issue, what exact issue you are facing?

Regards,

Deepak Sharma

[Sirisha Thota]

The email's notification is not having RITM reference links, Could you please check the attachment.

[Deepak Shaerma]

@Sirisha Thota 
Check Business Rules or Script Include. Sometimes, business rules or script include modify notification behavior or the current context. Confirm if any scripts are interfering with variable population.
Also check for the correct reference id of related record passed in notification.

[Nilesh Pol]

@Sirisha Thota If you're triggering this on Insert of an Approval record, and current.request_item or current.task isn't filled in yet, that would cause the issue. if this is happening then Modify the notification logic to delay or safeguard rendering until required fields are available.