Approval reminder specific for my 2 KB's

smeenavalli
Tera Contributor

2 hours ago

Hello community experts
I have created two knowledge bases and Configured workflows for approval and retiring all the articles in the two knowledge bases follow my workflow. There are seven different layers of approval and I want to send a reminder notification after 10 days if it is still not approved.
So I could not add a timer in my workflow in front of all the approvals. So I have chosen a flow designer, But I am unable to configure the trigger condition

smeenavalli_0-1770308984715.png


also on sysaproval_approver table approving field is document Id field
Also I chose to do scheduled script which is legacy, but I was not able to do it for my 2 kb's

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LakshmiChaI0680
Giga Patron

2 hours ago

Hi @smeenavalli ,

"Approval for" field refers to Task table

for KB approval approver field will be empty

LakshmiChaI0680_0-1770311177128.png

so you the "Approving" field and the "source_table" field and create a scheduled job or a custom action and make a decision after the timer or inside the script

 

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

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