Hello,
I have an "Approver" receiving two approval request email notifications for the same ticket which also generates two approver requests. I checked the workflow and notification to see why this might be happening but didn't see anything in particular. Has anyone experienced a similar issue and able to guide me in finding the root cause?
This issue seems to occur ONLY when there is a request via the request button on the case, not for automatic request.
The workflow screenshot below:
Thank you.
There is a second case where the notifications are triggered at the same time. See below
I added the code for the UI Action which the user indicated it is only when the button is used to request approval they receive multiple notifications but I don't see a business rule affecting this.
Below is the only BR that might be affecting this update but I am not totally sure.
