How many password reset we did globally
Hello, I have a requirement to find how many password reset we performed globally in our instance over 1 year. Is there any way this can be done? Thank you so much,Teodor
Forum Posts
Resolved! Column Level encryption
Hello, Can someone please assist in clarifying these queries on CLE?1. Platform encryption - Is it the same as CLE Enterprise?2. CLE standard provides max of 5 modules to create [Field encryption Module], which means max 5 keys can be generated. I tr...
Assignment group in tasks
Hi, When choosing assignment groups for assigning a task, in the lookup pop up, only active assignment groups and groups with active group members should be displayed. Could anyone please advice of how to make this possible?
How to pass Impact and Urgency variable values from service Portal to RITM form?
I have crated 2 variables in service portal form as you can see in the below screen shot. When I select values of Business Impact and Business Urgency then on submit click I have to pass these value to RITM form and in RITM form there are 2 fields Im...
Resolved! How to create a new related list tab
Hi community, I want to create a new tab customised on the related list ticket record. How can I achieve this?
Resolved! How can I create ACL to give read access if logged in user is an RTM?
Hello, I am working on a requirement where I need to give read access to records. These records contains 'Application' field and applications contains 'RTM' which points to user table. I need to give read access to the user for records if logged in u...
How to execute a fix script from scheduled job?
Hi, I calling a script include from scheduled job, but some records are not getting updated. I am thinking its due to huge data, there are around 4 lakh records and some are not being updated. So, I am planning to create a fix script and execute it f...
Resolved! What is alternative for item designer now as it is deprecating in Washington version
Hi,I read in documents, item designer is going to be no longer supported. So, Is there any alternative app for that ? Thanks,
How easy it is to learn flow designer compared to legacy workflows?
How was the transition from legacy workflow to flow designer. Would you rate it easy to learn comparatively? Also these days heard about cicd for deployment of update sets from one instance to other , do you see any benefit of it from manual process...
Display the Requested item variables in approval notification
We have a notification which uses a 'email script' to notify approvers of a Request awaiting their approval. The problem is other than the requested item name, short description & description the notification does not tell the approver what variables...
Prevent Automatic Reopen on Incidents
Hi, I have been asked to investigate if there is any way of preventing incidents which are resolved from being automatically reopened if the customer replies to say thanks. At the moment if a comment is added by the customer the tickets reopen regar...
I am new to ServiceNow
Hi all, I am new to ServiceNow and have been hearing a lot of positive things about this software, It will be helpful if I get any guidance on where and how to start learning ServiceNow. Also, I am preparing for CSA Can you help me with exam question...
Resolved! Password Reset Security Question Properties
We are implementing our password reset module but running into an issue when setting the Security Question Properties. We have set the Number of security questions required at enrollment to a number other than 3 but it still only ever gives three as ...
OnChange Client Script Not working after Saving the form
Hi Everyone,I have written an onChange Client script which is used to add choices to a "Sub category" drop down list as per selection of category and a new choice field.It works fine.However after saving the form when I go back to the "Sub category" ...
Resolved! Only users with the admin role should have the ability to add and remove checklist_items.
Hi All,I'm using a checklist on my incident form, but I don't want non-admin users to be able to add or remove items(checklist_items).I tried using the UI macro (inline_checklist_macro) script, but it made all the checkboxes ready-only.Also can we c...
