My client has requested a custom field that behaves like the OOTB sla_due field in the Incident form. The OOTB field updates ONLY when the old SLA Engine is enabled, and the customer wants it to be disabled.So I tried using the field watcher, but not...
Hi All, Kindly provide widget for Case number , Description , State in table format , should appear loged in user created cases only I tried but its not giving acurate result , please find my widgets Client doesn't want to show in OOB currently av...
Hello,I've created a Knowledge Block and, to my understanding, they are supposed to take on the Approval process of the Knowledge Base they're added to. However when I look at the Approvals tab, I see nothing. On a KB article, I see the list of App...
Hi Team, Can someone please help me on the below query.Created custom table(in custom application from scratch) to store financial details pulled from third party application. Now want to show those details in catalog item. However, when creating ref...
Studying for the CIS ITSM and the official participant guide states the following: Using the "Assign to me" UI action for an incident record will follow the logic below:If the Assignment group field is empty and you are a member of multiple groups, y...
I am unable to do a POST request using MID server and BASIC auth credentials.Rest Message: HTTP Method: Now there is a BR that will create the record on m2m outboud(u_m2m_transactions_outbound) table for the request used for the trigger and payload. ...
Hello, On a change request I have the state that as new. When I click on authorize it asks for approval a couple of people, once someone approves, the state changes to approved and everything is captured in the activities. My task is that inside acti...
I have two users who either cannot edit or publish their own knowledge articles they have can contribute permissions. I have checked the knowledge base and they are included in the user criteria for can contribute rights and I have checked their use...
Need to find out how the scores are "calculated" when using an Assessment.We are in the process of creating new Assessment Categories with new Assessment Metric Definitions for our Demand Assessments.While the assessments are working, when we tested ...
Hi, Can you please help me with the task? Go to AI Search > AI Search Index > Indexed SourcesReview the default indexed sources - Confirm/edit Child Tables - Set a "filter" attribute for each Indexed Source to index only those tables/records you plan...
Hello Team,Iam trying to call the existing script includes into flow designer to create an Incident when the script include returns some effected record or item and the effected record to be captured into Description field. Can you please help me ho...
Hi,How can I share a map page under system map page to other users?I have created a map page for a special purpose within my company and I want to extend the visibility of the map page to a few certain users.How can I achieve that?I should not extend...
hihow to validate the output of a flow designer subflow in ATF test suite using run script option?What can be the script?
Hi, I have two comma separated values in one field on incident form. and I want to hide other value on condition based.Is it possible to hide it??I have field correlation id on incident form. there are 2 comma separated values of string and I want to...
Hello Community, I would like to have a way for following time taken by each groups which have to approve a SR in order to identify the waste time and improve our process.Use Case :I have a SR with 3 levels of approval :Level 1 : Manager ApprovalLeve...
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