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Request level approval are not work properly

Hello, community,When submitting a request through either the order guide or individually via the portal, we've noticed that request-level approvals are not consistently reaching all users. We've identified a variable, "Hiring Manager," within the va...

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Aditya37 by Tera Contributor
  • 205 Views
  • 1 replies
  • 0 helpfuls

Not able to See incidents

Hello , I have ITIL role  but still i am not able to see incidents assigned to me . What would be the cause? 

Rahulkalra by Tera Contributor
  • 707 Views
  • 4 replies
  • 0 helpfuls

Resolved! How to get information in onLoad client script

Hello friends, I am trying to fetch logged in user information in onLoad() client script.When the user logs in and opens, I want to fetch some of the info from sys_user table and based on that I want to display some fields.Since we cannot use g_scrat...

Asmita7 by Tera Expert
  • 2427 Views
  • 8 replies
  • 3 helpfuls

Resolved! Cost center of the logged in user need to be populated in the field

Hi Community, I have a requirement, in catalog form there is a field called "cost center for shipping" (single line text) in this field the cost center of the logged in user need to be populate in the field.In user form there is field called cost cen...

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suuriya by Tera Contributor
  • 580 Views
  • 4 replies
  • 1 helpfuls

Resolved! Business Services vs Business Applications

Hello everyone, I know this question has been asked several times by other community members but could someone give me a clear understanding of Business Services and Business Applications? The context of this question is that we are working on revamp...

cnharris1 by Kilo Sage
  • 8747 Views
  • 7 replies
  • 7 helpfuls

Reg: suppression alert in the change window

Description: Currently, the alerts are getting suppressed from the CR (Planned implementation start date and Planned implementation start date) from the OOTB functionality. EM Maintenance Rules has an OOTB rule called ‘CI in Change Window’: CIs that ...

Rama_kishan by Giga Explorer
  • 423 Views
  • 1 replies
  • 0 helpfuls

Change variable editor formatting

We have incidents with related records on the requested item table.  We'd like the agents to be able to quickly preview the requested item without having to click into it.  They can pull up the preview via the 'i' button next to the field, but the fo...

filter condition in a report

I have to run a report on certification elements table.Certifications are created on Cis.The requirement is select a ci  configuration items that were rejected( custom approval field) and certified from the most recent certification element . For exa...

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sam43 by Tera Contributor
  • 308 Views
  • 1 replies
  • 0 helpfuls