Greetings, I have an SLA Definition based on my company's Application Support tiering system, so a little more complex than I'd like to see, but I wanted to get the community's opinion on the following SLA Definition to ensure it's calculating corre...
Hello Community, Hope you are doing well! We received the requirement to display the 'user name' as 'anonymous' in the 'activities' for the requested item form if requestor select the 'confidential' field value as 'yes'. is there any solution without...
Hi all, I have a requirement in change , based upon the selection of CMDB CI group Request needs to go to Particular CI Approval group How can i achieve this Approver group is change_approver how can i sent request to the particular group
Hello,I need RITMS for a particular period and find out if they have attachments or not. Since "sys_attachment" table is not reportable. I'm creating a database view but not sure how to proceed. Below is so far I've reached. Please help. TIA
Hello Community, Hope you are doing well! We received the requirement to display the 'user name' as 'anonymous' in the 'activities' in the requested item form if requested select the 'confidential' field value as 'yes'. is there any solution without...
Hi,I need to prepare below 2 reports and then calculate percentage using a formula indicator:I have a catalog item with 2 variables : joining date and target date1. First report should show all SCTASKS created 10 business days (excluding Sat, sun and...
Hi Team, I have a clarification that am putting forth to our expert snow family. So, i have a Business rule and am calling a Script Include from BR. Will current.sys_id work on SI for further usage without even passing the current object to BR on the...
Hi all,i have a requirement when a record is updated in sc_item_variables_task table (MRVS) it is creating duplicates here is the script they used after insert business rule (function executeRule(current, previous /*null when async*/) { var qList = [...
I have an ACL in ServiceNow with a Read operation that runs on the Problem table. The advanced condition of this ACL contains a script with a GlideRecord to the Incident table. However, there is one out-of-the-box (OOTB) query business rule called 'i...
Hi Trying to create RITM using inbound action and below cart APItarget table: sc_req_itemcreateRequest();function createRequest() {var cartId = GlideGuid.generate(null);var cart = new Cart(cartId);//give sys_id of catalog itemvar item = cart.addIte...
I recall a community post where a member said that it is best practice to move data from Production to Test; then to Dev but to move code from Dev to Test, to Production. I can't seem to find that post now. Can someone provide best practice to move d...
How can I set a variable on the Change request form to be read-only depending on logged in user's role
Hello All, We got a requirement from customer like when RITM gets updated or any comments added in the RITM then an email notification will be send to User/Group Watchlist members. For that I created a Variable Set, in that i have created 2 variables...
I am new to using the request item table. I have added a few variables to the request item form but I want to show/hide them based on a field value in the request item table. I created a custom field on the request item table, if this value is true...
I have created a button generate excel ,on a list view of a particular table ,now i want to download all the records as excel on clicking on (but i want only few fields i added in specific view ).I used 2 code for one it is getting downloaded but i ...
