Approver Getting Multiple Email Notifications

[WP2]

Hello,

I have an "Approver" receiving two approval request email notifications for the same ticket which also generates two approver requests. I checked the workflow and notification to see why this might be happening but didn't see anything in particular. Has anyone experienced a similar issue and able to guide me in finding the root cause?

This issue seems to occur ONLY when there is a request via the request button on the case, not for automatic request.

.

The workflow screenshot below:

Thank you.

[VigneshMC]

If you already adding a approver through workflow, why are you asking user to select approver ?. May be the approver user selects and opened for manager is the same. which is why there are two approval records

Thanks

[Angshuman3]

Hi Rich,

Can you please check the conditions provided in the Notification or provide a snap of the same.

Thanks,
Angshuman

[WP2]

Hello Angshuman,

No condition is stated

[Krishna Penaka]

HI,

https://www.servicenowguru.com/scripting/business-rules-scripting/prevent-redundant-approval-request...

[Harsh Vardhan]

UI Action has been used on which table , kindly validate if any current.update() has been used on your business rule ?