Looking for Training Documents for ServiceNow Enduser and Fulfiller
Hi All, I'm looking for any training documents (Not Videos) for End user and Fulfillers.Please share if there is anything.It would be really helpful to me. Thank you in Advance.
Forum Posts
I want to add the below two sys_id in the property and call the property inside the encoded query
Hi All , I have a requirement where in my below script , I am passing two sys_id's in the encoded query .. I want to store that sys_id in the property and call that property inside the encoded query in the similar manner. How can I implement this wi...
Resolved! Redirecting the email from o365 to ServiceNow
Hello All,We have one email ID (for eg : abc@xyz.com) provided by our client, when we send email to that email ID , it gets receive in office 365. But it doesn't redirect to our ServiceNow instance.Any help would be appreciated .Thank you!
Resolved! Add Discuss Button for Sidebar Communication to Service Operations Workplace
Hi all, Is there a way to add discuss button for sidebar communication to Service Operations Workplace? Unfortunately the following documentation does not answer the question because in SOW Actions are no Task actions available. https://docs.servicen...
Resolved! Users from particular group unable to view their own tickets on Portal.
I had a requirement to restrict all the Incidents from the members of "Group A" except the incidents assigned to "Group A".I had written a query business rule and the rule is working without any issues. But now the issue is if the user from the "Gro...
Resolved! How can I allow an ITIL agent to set the State field of an Approval Request to "No Longer Required"
Hi. Sorry - a beginners question. In order to introduce a Business Rule to prevent closure of a RITM if there are outstanding Approval Requests, we need our ITIL agents (role = itil) to be able to set the State of an Approval Request to "No Longer R...
Resolved! What Does "Enable Analytics" do?
Hi Folks, on the Employee Portal, users get an option to "Enable Analytics", under their profile. I've searched the community as well as SN Docs, and I am coming up short of an answer. What does enabling "Analytics" do for the end user? Thanks in ad...
How to set show only active RITM records in assessment metric questions - fliter condition
How to set show only active RITM records in assessment metric questions - fliter condition or reference qualifier
Mobile App - Remove instances from header
Hello Is there a way we can remove the 'instances' button from the top right corner of the homepage. You can already change instances form the settings, and we only have one instance that majority of people can access so it seems confusing being at t...
copy incident
We have a requirement copy Incident we have OOB UI action when we have copied the same function and use this as a button It is not working at all , can some one please guide me how do i fix this ?
Resolved! Want retire all articles with same number
Hi Team Below is the code working fine for article that passed 5days on valid to, and retire articles. But I want to retire all the articles if any one of the article met the valid to date condition 5days. irrespective of state they are and version....
Resolved! Scheduled Maintenance Tickets Based on Scheduled Job,
Hi, Create a schedule job with the below conditions, 1.It should Create Incident records, for the first time run it has to create 4 weeks of incident and2.later on for Every weekend create Incident records for Additional weeks
Catalog builder's deep dive customization: step run with conditions particulars
Hi everyone, I want to add a condition specific to run a step in a catalog item using catalog builder. When i click "add task"... ...OOTB i can set conditions totally restricted: I'll want have more possibilities in this condition. Someone have id...
Restrict copying review tasks on a change raised using copy change option
I need review tasks to not get copied on a change raised using copy change option such that incorrect notifications can be avoided and review tasks wont get added to the new change at new state. I have created before insert/update BR on change task t...
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