I have a template for my agents to use that goes in the description field to gather user's info "Phone number: Office/Remote:" Currently it wipes out any info in the description leaving the technician with no description of the problem. Is there any ...
I'm trying to pause the timer when the task is closed, but an itil user is going back to key additional information (SLMs love doing this).This is starting to skew our time tracking. Just wondering if somebody knows how to stop the timer using a clie...
Hello @Archana Reddy2 @Jace Benson @Dr Atul G- LNG @Gaurav Sharma @asifnoor @Ankur Bawiskar @Service_RNow How can i do these
Hello Everyone,My multivariable set is showing at RITM level, but it is not showing on catalog task level,Is there any latest thing came across SanDiego version.Can anyone help me on this? Thanks in advance,Rohini Vibhute
Hello, I have created a field of type List and entered choice values directly instead of referencing any table but It is not showing anything in Agent workspace but works fine in Native UI. I read few articles stating this is limitation of Servicenow...
We have to change the date and time value to data value in reports. How can we achieve this functionality. Thank you!!
Hello, I'm trying to create a bar chart that shows one specific category and everything else. I can't figure out how to show the "others" bar. For example, there should be a bar that shows "Apple" and another bar that shows "Other Fruits".
Hello all,As we know glideschdule always return false for the "exclude" type schedule.https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0998732But our business requirement is to make it possible by have exclude type..Does anyone ...
I have a requirement to make the delivery instructions mandatory on all requests submitted in the Employee Center.Doing some research, it seems the only way to make this field mandatory is to clone the widgets Catalog Checkout and SC Shopping cart. ...
I know it sounds silly and we could use Knowledge articles for this, but we'd like to use the Outage module/widget, without having to create a Business Services or other CI. Could we create a new field, then change the script that references current....
Hi,I've a variable on the INC form 'Configuration item' (cmdb_ci). When I tried to put a VDI name (virtual machine instance) and I see it's showing 3 entries. When I checked the name in cmdb_ci table, I see that out there are 3 records showing with t...
I am having 2 variables 1st variable holding the the value of cmdb_ci in the reference qualifier =sys_class_name=cmdb_ci_business..I want the second variable show the value of sys_class_name=u_cmdb_busapp_instance.. which must be dependent on the se...
Hello Developers, I have a UI action called 'Next Phase' on Demand table. At Implementation phase if there are any DTASK open then 'Next Phase' button should not be visible. It's mandatory to close all attached task before closing the Demand.Complex ...
HI all,I have CI field on incident table that refers to cmdb_ci table.I want to match the CI list when I search the CI field using Windowsserver2019 text but on the CI list I have only Windowsserver. So even when I search like that the matching CI ha...
Hello All,We have recently upgraded our instance to 'Washington' and after upgrade we found below two plugins missing : Decision Table Builder 'sn_decision_table' & Decision Builder 'sn_decision_design' . Instead of these we found two new plugins AEC...
