Hi All, i have done CSA certification in past which is expired now. i am planning to go for CIS-ITSM certification.Do i need to take fresh CSA certification and then only i can register for CIS-ITSM or i can go for CIS-ITSM directly, its not mandator...
In my instance, I need to trigger a notification when an unauthorized change request is created. However, I don't see an "Unauthorized" field in the Change Request form (Emergency or Normal types exist).How can I create an unauthorized change request...
Hi All, GlideEmailOutbound is a ServiceNow class used to create and send outbound email programmatically. It's part of the platform's scripting environment, allowing developers to automate the sending of emails with custom content, recipients, and at...
Hi there, We need a suggestion over how to restrict access for our particular application images and videos stored in db_image and db_video table to only a set of required users. We are using these images in portal and want no one apart from set of ...
Escalation Count need to display dynamically but it is not displaying the Escalation Count so help me what is wrong on the below code. Message: You are checking the incident as the incident ticket is escalated {} time(s). HTML Code:<div ng-if="data.i...
Hi All,I have a reference field called "incident"on a custom table which refers to incident table.Also I have a field called region which refers to cmn_location table in Incident table.Another region field also present in custom table which value dep...
If a business unit is selected only the departments related to that business unit should be visible in the department reference field, both business unit and department fields are reference type fields, I have written a script include for the advance...
Where do you add/remove users from system notifications?Example I need to add someone to the Your x509 Certificate is going to expire in 10 days email
Is it possible to query the current total of group members in a specific group? For example im trying to figure out a way to incorporate a counter inside of flow designer. If the current count of a group is less than 100 as an example it would procee...
Hi Team, There is a property called glide.service-portal.notification_timeout.seconds. this property is used to auto dismiss error message in portal after few seconds.this is working fine for logged in users but if it is a public portal and if error ...
Change Management: Requirement is planned start and end dates can't be in the past. I'm enforcing this with onChange Client Scripts on the 'start_date' and 'end_date' fields and displaying a field error. To prevent saving with the bad dates, I also w...
My organization is currently going through an upgrade from Washington DC to Xanadu and we noticed that Xanadu includes On-Call shifts and rotations within the Service Operations Workspace. Leadership has asked me to evaluate how this works and if it ...
here i want to hide the 'edit' button when the state is in progress how shall i achieve it ?
Hi All, Having issue in scheduling an On call rota for weekdays evening 17:00 PM till 23:59:59 and next day morning 00:00 till 09:00 AM And weekends Rota from 00:00 till 23:59:59 Need some assistance to solve this problem
I would like to start populating our CMDB with our Internet Service Providers with the various metadata like speed circuit ID, contract terms, support contact etc. and map it to location. Should I create a new CI and map it to location or is there a ...
