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Can a user update their request after submitted?

Hi everyone, Can I get advice and suggestions on a requirement we received I'm not sure how to move forward with.  We need the following to take place using flow designer:-submitter will submit a request-The request is then reviewed. -If determined a...

Resolved! Jira On premise to servicenow integration via Webhook

Hello all, We are integrating Jira server and ServiceNow using Jira Spoke. We are using Mid server for connection. I Am able to create issue using JIRA spoke only by username + Password, If I give API token in password place it giving error as 'Unexp...

Suvedha by Tera Expert
  • 1201 Views
  • 5 replies
  • 2 helpfuls

Transform Map Automation

Hi All,The following is my requirement, I want to process an excel file which will be sent to ServiceNow from a record producer which is on the data source table. I want to run a transform map and create records automatically on the target table.Targ...

Bhanu31 by Tera Contributor
  • 371 Views
  • 1 replies
  • 0 helpfuls

Create dictionary entries by uploading EXCEL

Hi Team, We have list of fields which all are of type string, as the list is too big, we tried to create it by uploading a EXCEL sheet. The entries got created in sys_dictionary table, but the column labels are empty for all the new fields.column lab...

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Pooja58 by Kilo Sage
  • 362 Views
  • 2 replies
  • 0 helpfuls

Need help on Creating UI Actions

Hello Team, We need to create a Save and Submit button in scoped Application in one of the table 1.For Submit button, when the user click on the submit button or context menu submit the field "Draft" should be update to false and other fields should ...

Khalid9030 by Tera Contributor
  • 239 Views
  • 5 replies
  • 0 helpfuls

Resolved! How can I add a variable to the end of a String field

I have a request to add a variable to the end of our Short Description variable. I'm looking for something like Short Description: I want to add additional software to my laptop - Joe JonesJoe Jones is a variable called "Requested For" This is what I...

John H1 by Tera Guru
  • 377 Views
  • 6 replies
  • 0 helpfuls

Data lookup for change requests

As assignment group is a mandatory field in our change requests, I am looking for a way to set the assignment group for a particular service onChange. I thought I had found the solution with a data lookup rule but it's not working as intended.  I use...

andrea_s71 by Tera Contributor
  • 422 Views
  • 2 replies
  • 0 helpfuls

Integration

Hello Team,I make a post method to create one incident instance a and it will create same incident in instance b.I need a help how to populate sysid field from Instance b to instance a correlation id field after creating incident in both of that inst...

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Resolved! prevent catalog item submission based on value of variable in form

Hello,I am trying to set up a catalog UI policy to prevent users from submitting a request for a new phone number if they do not have a physical phone yet.this is the solution I've come up with so far, however, the requests are still being submitted ...

mhunter by Tera Contributor
  • 725 Views
  • 3 replies
  • 1 helpfuls

Incident Attachement

Can anyone help me by telling me the solution?How to restric user to submit the incident form without attachemenet? (with scripting or without scripting)How to call Client Callable script include from any server side ike business rule