ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Standard Change Proposals in CAB Workbench

Morning!I am trying to get standard change proposls that are pending approval to display in the CABN agenda/CAB meetings. I am able to manually add these items to the agenda after the meeting has been generated, however I do not see a way to have the...

Access to a new module

Good afternoon colleagues.I have a problem and I don't know how to solve it. I have created a new table in my instance and as you know some roles are created and I decide to create a new module to display the data of the record.But for example if I w...

FidelFernandez_0-1717679393969.png FidelFernandez_1-1717679508415.png

Maintenance Schedule in Change Management

Dear Experts.  I have a list of maintenance schedule and when I schedule a CI which is in the maintenance schedule it checks all the maintenance schedule inclusive the one that has the CI assigned . Is there a way to limit only the specific maintenan...

Nilanjan1 by Giga Sage
  • 979 Views
  • 3 replies
  • 1 helpfuls

Set the specific user in the list collector in the catalog item.

Hello Everyone,I have a list collector field taking sys_user table. I have written a script include with the specific assignment group and all the members are getting populated in the form as expected. But now I have a requirement where I need one sp...

Supriya KM by Tera Contributor
  • 498 Views
  • 1 replies
  • 0 helpfuls

Change Risk assessment is blank

In my sub prod environment I have change risk assessment working correctly. In test environment the pop up risk assessment is blank with no questions. See attachment. I have changed the change states by adding a new state and re-configuring the order...

johnrob18 by Tera Guru
  • 3612 Views
  • 6 replies
  • 1 helpfuls

core_comoany records

Hello all,I have two records named as ServiceNow HelpDesk and ServiceNow Helpdeskwhen try to delete both records I am getting error like"Deleting ServiceNow HelpDesk is not allowed because it is referenced in record ServiceNow HelpDesk within the Sof...

shashi123_0-1731911742119.png

Archiving related record issue

I am trying to archive the service requests. request->RITM->Task. Created an archive rule for request and then created archive related records for request item. And also a reference table rule is created, which redirects to ritm archive with ritm rel...

Resolved! Project Task state is not getting Updated

Hello Community, I need help on this I have project which have project task under this project task I have 5 child project tasks now when I close 3 project tasks and cancel two project tasks the percentage of parent project task is 100% but the state...

sanathk by Tera Expert
  • 1380 Views
  • 3 replies
  • 1 helpfuls