Approver list in change management

rjp
Tera Expert

Hey Gurus,

The list of Approvers on a Change Request doesn't distinguish between Directors and CAB approvers, we don't know what group the approver is in.

Is there a way to include the group that the approvers are in?

Thanks,

Rob

1 ACCEPTED SOLUTION

Just open a change request ticket and scroll down to the related lists displayed on the form. Select the Approvers related list and then right-click on the header



find_real_file.png



Regards,


Niklas


View solution in original post

10 REPLIES 10

sachin_namjoshi
Kilo Patron
Kilo Patron

Hi Rob,



You can add approval group column in approver related list view on change request form.



find_real_file.png



Regards,


Sachin


Hi Sachin,


THank you for the reply,   can you provide guidance on how to update the related list?   Sorry I am somewhat new to SNOW.  


I know how to update personalized columns but not the related list on the CR form.


THank you,


Rob



find_real_file.png


Hi,



You need admin priviliges and then right click the header row. Choose Configure, List Layout.


Then you can add more columns.



find_real_file.png



Regards,


Niklas


Niklas Peterson
Mega Sage
Mega Sage

Hi,



You can add the group column in the list by editing the list layout of the Approvers list.



Regards,


Niklas