Archive Request record along with connected RITM And Catalog Tasks 2 Years After Closure

Debasis Pati
Tera Guru

Archive Request record along with connected RITM And Catalog Tasks 2 Years After Closure

I want to archive this i know there are archive rules what we can configure i want to understand how my ritm and sc tass also will be archived?
Do i need to create multiple archival rules?
Because sc tasks are related to ritm not directly to sc_request

@Ankur Bawiskar any idea on this?

Regards,
Debasis

2 ACCEPTED SOLUTIONS

Hello @Ankur Bawiskar ,
What i found and think is we can achieve it only with one archive rule in request table and then add 2 archive related records inside the same archive rule for request.
Request in requested item and also request in catalog task these two archive related records.
Correct me if i am wrong but i think this will work.

Regards,
Debasis

View solution in original post

@Debasis Pati 

yes that's what I believe as both the tables sc_req_item and sc_task relate with sc_request via direct fields

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

View solution in original post

8 REPLIES 8

Ankur Bawiskar
Tera Patron
Tera Patron

@Debasis Pati 

you will require multiple archival rules for your tables.

you can use archive related records feature and link those.

Archive related records 

Archiving | General Overview 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

@Debasis Pati 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Hello Ankur,
I understood i should create multiple archival rules.
I have created one archival rule on the request first and given the conditions of archival>
Now in the archive related records i have created one record 

DebasisPati_0-1757397094295.png

Now in this record there is a reference field for "Reference table rule" shall i create one more efor ritm table a rule and if yes what i should give the condition for ritm again ?

 

 

 

@Debasis Pati 

yes you will require for SC Task table as well along with RITM

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader