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3 weeks ago
Archive Request record along with connected RITM And Catalog Tasks 2 Years After Closure
I want to archive this i know there are archive rules what we can configure i want to understand how my ritm and sc tass also will be archived?
Do i need to create multiple archival rules?
Because sc tasks are related to ritm not directly to sc_request
@Ankur Bawiskar any idea on this?
Regards,
Debasis
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3 weeks ago
Hello @Ankur Bawiskar ,
What i found and think is we can achieve it only with one archive rule in request table and then add 2 archive related records inside the same archive rule for request.
Request in requested item and also request in catalog task these two archive related records.
Correct me if i am wrong but i think this will work.
Regards,
Debasis
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3 weeks ago
yes that's what I believe as both the tables sc_req_item and sc_task relate with sc_request via direct fields
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

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3 weeks ago
Yes what i should give conditions for ritm and sc-task.
My req condition is closed after 2 years i should archive if i put the same conditions on ritm and task there are chances right it will get archived before my request gets archived.

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3 weeks ago
Hello @Ankur Bawiskar ,
What i found and think is we can achieve it only with one archive rule in request table and then add 2 archive related records inside the same archive rule for request.
Request in requested item and also request in catalog task these two archive related records.
Correct me if i am wrong but i think this will work.
Regards,
Debasis
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3 weeks ago
yes that's what I believe as both the tables sc_req_item and sc_task relate with sc_request via direct fields
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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3 weeks ago
I could see you marked your own response as correct.
Would you mind marking my response as correct if you feel I was able to help you?
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader