Assess button for problem not working in SOW

[NishaB]

Hi,

For problem button in SOW, there is a Continue Problem button which redirects the user to classic native view. So the states like assess , root cause analysis can be done in the native view. But can I assess a problem in SOW itself? I have created a UI Action called Assess for SOW, but it is not working. Why is it so? Below I've attached the image of Ui Action that I've created

[Najmuddin Mohd · Accepted solution]

Hello @NishaB ,

In which version is the Instance? I believe from Washington or Xanadu, ServiceNow has brought OOB these states in Service Operations Workspace.

Get a PDI and check the OOB code. 

This record has the code for Assess,

.................service-now.com/nav_to.do?uri=sys_declarative_action_assignment.do?sys_id=dc20d1904350021037b7e1ee46b8f27e


If the above information helps you, Kindly mark it as Helpful and Accept the solution.
Regards,
Najmuddin.

[Najmuddin Mohd · Accepted solution]

Hello @NishaB ,

In which version is the Instance? I believe from Washington or Xanadu, ServiceNow has brought OOB these states in Service Operations Workspace.

Get a PDI and check the OOB code. 

This record has the code for Assess,

.................service-now.com/nav_to.do?uri=sys_declarative_action_assignment.do?sys_id=dc20d1904350021037b7e1ee46b8f27e


If the above information helps you, Kindly mark it as Helpful and Accept the solution.
Regards,
Najmuddin.

[NishaB]

I'm using dev instance for our project. There, Continue Problem button is showing. Assess , Mark Duplicate, Fix etc. buttons are not showing. I checked this code. It is there. But not showing in SOW.Why is it so?

[Dr Atul G- LNG · Accepted solution]

Hi @NishaB 

It seems to be a custom solution in your instance. Currently, all work can be completed in SOW without any issues, so there is no need to switch to the native view.

Update SOW to latest version.

[NishaB]

I'm using dev instance for our project. There, Continue Problem button is showing. Assess , Mark Duplicate, Fix etc. buttons are not showing. Why is it so?